Ricoh SP 3710DN Wi-Fi Direct Guide - Page 16

Troubleshooting

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2. Troubleshooting Connection Problems Problem Problems occur even after you configure the connection settings again. Possible cause The SSID or encryption key is not entered correctly. Solution Check that the SSID or encryption key is entered correctly. Prefix a character string "DIRECT-" to the SSID. You can enter a maximum of 32 characters, which includes "DIRECT-". Connection has Succeeded but the Wireless LAN Cannot be Used Problem A connection has been established but the wireless LAN cannot be used. Possible cause An Ethernet cable is connected to the machine. Connection may fail due to radio wave conditions. Solution If Ethernet and wireless LAN are both connected, Ethernet has priority. To use the wireless LAN, disconnect the Ethernet cable from the machine. If there is another wireless network nearby, the wireless connection may fail. Wait for a while, and then connect to the network again. 14

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14
2. Troubleshooting
Connection Problems
Problem
Possible cause
Solution
Problems occur even after
you configure the connection
settings again.
The SSID or encryp-
tion key is not entered
correctly.
Check that the SSID or encryption key is
entered correctly.
Prefix a character string “DIRECT-” to the
SSID. You can enter a maximum of 32
characters, which includes “DIRECT-”.
Connection has Succeeded but the Wireless LAN Can-
not be Used
Problem
Possible cause
Solution
A connection has been es-
tablished but the wireless
LAN cannot be used.
An Ethernet cable is
connected to the ma-
chine.
If Ethernet and wireless LAN are both
connected, Ethernet has priority. To use
the wireless LAN, disconnect the Ether-
net cable from the machine.
Connection may fail
due to radio wave
conditions.
If there is another wireless network near-
by, the wireless connection may fail. Wait
for a while, and then connect to the net-
work again.