Roku N1100 Getting Started Guide - Page 18

Troubleshooting (CONTINUED) • Make sure you select the correct wireless router name on the "Choose wireless network" screen. • Make sure you input the correct password, if your network is security-enabled (password is case sensitive). • If you have turned off SSID broadcasting on your wireless router, you can add your network by selecting "Add network" from the "Select wireless network" screen. IF YOU CAN'T HEAR SOUND: • Make sure the connectors on the cables between your Roku player and your TV or home theater receiver are pushed in all the way. • Make sure the volume on your TV or home theater receiver is turned up and isn't on mute. • If you connected your Roku player to a home theater receiver, make sure you receiver is turned on. • Make sure the input on your TV or home theater receiver matches the output (HDMI or analog audio) used with your Roku player. IF THE ROKU REMOTE CONTROL ISN'T FUNCTIONING: • Try moving closer to your Roku player. • Make sure the batteries are working and inserted properly (see Step 2). • Make sure your remote is paired (see next section) with the Roku player. • If the status light on the front of your Roku player flashes once each time you press a remote button, the problem is not with the remote.