Samsung DVD 1080P9 User Manual (ENGLISH) - Page 62

reference Troubleshooting Before requesting service, please check the following. Problem Action No operations can be performed with the remote control. • Check the batteries in the remote control. They may need replacing. • Operate the remote control at a distance of no more than 20 feet. • Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again. Disc does not play. • Ensure that the disc is installed with the label side facing up. • Check the region number of the DVD. The icon appears on screen. • The features or action cannot be completed at this time because: 1. The DVD's software restricts it. 2. The DVD's software doesn't support the feature (e.g., angles). 3. The feature is not available at the moment. 4. You've requested a title or chapter number or search time that is out of range. Disc Menu doesn't appear. • Check if the disc has a Menu. Play mode differs from the Setup Menu selection. • Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function. The screen ratio cannot be changed. • The Screen Ratio is fixed on your DVDs. No audio. The screen is blocked Forgot password If you experience other problems. The picture is noisy or distorted No HDMI output. • Make sure you have selected the correct Digital Output in the Audio Options Menu. • Press the button (on the front panel) for more than 5 seconds with no disc inside. All settings will revert to the factory settings. • Press the button (on the panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary. • Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure once again. • If the problem still cannot be solved, please contact your nearest Samsung authorized service center. • Make sure that the disc is not dirty or scratched. • Clean the disc. • Check if the Video output is set to HDMI. • Check the connection between the TV and the HDMI jack of DVD player. • See if the TV supports this 480p/720p/1080i/1080p DVD player. Abnormal HDMI output screen. HDMI output Jitter • If snow noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). • Check if your TV is setup correctly. • Screen Jitter may occur when frame rate is converted from 50Hz to 60Hz for 720P/1080i/1080p HDMI (High Definition Multimedia Interface) Output. • Please refer to the user's manual of your TV. Page P5 P8 P43~60 P51~52 P49~50 P19 P54 P4 P12~13 P12~13 P55 62_ reference