Samsung EK-GN120A User Manual Generic Wireless Ek-gn120a Galaxy Nx Jb English - Page 172

Your device displays network or service error messages • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. • You cannot access some options without a subscription. Contact your service provider for more details. Your device does not turn on • When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device. • The battery may not be inserted properly. Insert the battery again. • Wipe both gold-colored contacts and insert the battery again. The touch screen responds slowly or improperly • If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you touch the screen with sharp objects or your fingertips, the touch screen may malfunction. • The touch screen may malfunction in humid conditions or when exposed to water. • Restart your device to clear any temporary software bugs. • Ensure that your device software is upgraded to the latest version. • If the touch screen is scratched or damaged, visit a Samsung Service Centre. 168