Samsung HT BD8200 User Manual (ENGLISH) - Page 90

Troubleshooting

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Troubleshooting Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG. SYMPTOM Check/Remedy I cannot eject the disc. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. The iPod fails to connect. • Check the condition of the iPod connector and Dock. • Keep the iPod S/W version up to date. Playback does not start. • Check the region number of the BD/DVD. BD/DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this Blu-ray Home Theater. • Make sure that the rating level is correct. Playback does not start immediately when the Play/Pause button is pressed. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback. • Is the speaker setup correctly customized? • Is the disc severely damaged? The remote control does not work. • Is the remote control being operated within its operation range of angle and distance? • Are the batteries drained? • Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly? Sound can be heard only from a few speakers and not all 3. • On certain BD/DVD discs, sound is output from the front speakers only. • Check if the speakers are connected properly. • Adjust the volume. • When listening to a CD, radio or TV, sound is output to the front speakers only. • Disc is rotating but no picture is produced. • Picture quality is poor and picture is shaking. • Is the TV power on? • Are the video cables connected properly? • Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. Audio language and subtitles do not work. • Audio language and subtitles will not work if the disc does not contain them. Menu screen does not appear even when the menu function is selected. • Are you using a disc that does not contain menus? 90

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90
Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact
Samsung Electronics at 1-800-SAMSUNG.
SYMPTOM
Check/Remedy
I cannot eject the disc.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
The iPod fails to connect.
•
Check the condition of the iPod connector and Dock.
•
Keep the iPod S/W version up to date.
Playback does not start.
•
Check the region number of the BD/DVD.
BD/DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this Blu-ray Home Theater.
• Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is pressed.
•
Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
Sound is not produced.
•
No sound is heard during fast playback, slow playback, and step motion playback.
•
Is the speaker setup correctly customized?
•
Is the disc severely damaged?
The remote control does not work.
•
Is the remote control being operated within its operation range of angle and distance?
• Are the batteries drained?
•
Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?
Sound can be heard only from a few
speakers and not all 3.
•
On certain BD/DVD discs, sound is output from the front speakers only.
•
Check if the speakers are connected properly.
•
Adjust the volume.
•
When listening to a CD, radio or TV, sound is output to the front speakers
only.
•
Disc is rotating but no
picture is produced.
•
Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
Audio language and subtitles do not work.
•
Audio language and subtitles will not work if the disc does not contain them.
Menu screen does not appear even
when the menu function is selected.
•
Are you using a disc that does not contain menus?