Samsung SL-M3870FW User Manual Ver.1.0 (English) - Page 120

Understanding display messages Messages appear on the control panel display to indicate the machine's status or errors. Refer to the tables below to understand the messages' and their meaning, and correct the problem, if necessary. 8 Paper Jam-related messages • You can resolve the error with the guideline from the computers's Printing Status program window (see "Using Samsung Printer Status" on page 293). • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative. • When you call for service, provide the service representative with the contents of display message. • Some messages may not appear on the display depending on the model or optional goods • [error number] indicates the error number. • [tray type] indicates the tray number. • [media type] indicates the media type. • [media size] indicates the media size. • [unit type] indicates the unit type. Message Meaning Suggested solutions • Original paper jam inside of scanner. Remove jam The loaded original document has jammed in document feeder. Clear the jam (see "Clearing original document jams" on page 111). • Paper Jam in tray 1 Paper has jammed Clear the jam (see "In tray1" on in the tray. page 100). • Paper Jam in tray 2 Paper has jammed Clear the jam (see "In optional in the optional tray. tray" on page 101). • Paper Jam in MP tray Paper has jammed in the multipurpose tray. Clear the jam (see "In the multipurpose (or manual feeder) tray" on page 103). • Jam inside machine Paper has jammed in inside the machine. Clear the jam (see "Inside the machine" on page 105). • Jam inside of duplex Paper has jammed Clear the jam (see "In the in inside the duplex. duplex unit area" on page 110). • Jam in exit area Paper has jammed in the paper exit area. Clear the jam (see "In the exit area" on page 108). 4. Troubleshooting 120