Samsung SM-R770 User Manual - Page 92

Your Gear freezes or has fatal errors, Another Bluetooth device cannot locate your Gear

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Appendix Your Gear freezes or has fatal errors Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your Gear freezes or hangs, you may need to close apps or turn off the device and turn it on again. Forcing restart If your Gear is frozen and unresponsive, press and hold the Home key (Power key) for more than 7 seconds to restart it. Resetting the device If the methods above do not solve your problem, perform a factory data reset. On the Apps screen, tap (Settings) → Gear info → Reset Gear. Before performing the factory data reset, remember to make backup copies of all important data stored in the Gear. Another Bluetooth device cannot locate your Gear • Ensure that the Bluetooth wireless feature is activated on your Gear. • Reset your Gear and try again. • Ensure that your Gear and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in. If the tips above do not solve the problem, contact a Samsung Service Centre. 92

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Appendix
92
Your Gear freezes or has fatal errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your Gear freezes or hangs, you may need to close apps or turn off the device and turn it on
again.
Forcing restart
If your Gear is frozen and unresponsive, press and hold the Home key (Power key) for more
than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap
(
Settings
)
→
Gear info
→
Reset Gear
. Before performing the
factory data reset, remember to make backup copies of all important data stored in the Gear.
Another Bluetooth device cannot locate your Gear
•
Ensure that the Bluetooth wireless feature is activated on your Gear.
•
Reset your Gear and try again.
•
Ensure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.