Samsung UN78JS9100F User Manual - Page 135
Troubleshooting, Getting Support, Getting support through Remote Management
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Getting Support Getting support through Remote Management MENU/123 MENU Support Remote Management Try Now You can use this feature to let Samsung Electronics diagnose your TV remotely when you need assistance with your TV. You will need to read and agree to the service agreement before using this feature. "" This function requires an Internet connection. Getting remote support You can get one-on-one support offered by a Samsung Remote Support service technician who can do the following remotely. ●● Diagnose your TV ●● Adjust the TV settings for you ●● Reset your TV to its factory settings ●● Install recommended firmware updates How does remote support work? You can get Samsung Remote Support easily by following these steps: Call the Samsung Contact Center and ask for remote support. Open the menu on your TV, and then go to the Support section. Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent. The agent accesses your TV.