Samsung WA5471ABW/XAA User Manual (user Manual) (ver.1.0) (English) - Page 30

troubleshooting

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troubleshooting PROBLEM Fills with the wrong temperature water. Door locked or will not open. Does not drain and/or spin. Load is too wet at the end of the cycle. Leaks water. Has excessive suds. SOLUTION • Turn both faucets on fully. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct faucets. Flush water lines. • Disconnect the hoses and clean the screens. The hose filter screens may be plugged. • As your Washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While your Washer is filling, you may notice just hot and/or just cold water going through the dispenser when you have selected cold or warm wash temperatures. This is a normal function of the automatic temperature control feature as your Washer determines the temperature of the water. • Press the Start/Pause Button to stop your Washer. • Your Washer door will remain locked during the heating portion of the Sanitize Cycle in case of the water too high. • It may take a few moments for the door lock mechanism to disengage. • Check the fuse or reset the circuit breaker. • Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service. • Close the door and press the Start/Pause Button. For your safety, your Washer will not spin unless the door is closed. • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over-sudsing. • The Load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over-sudsing. • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water, small or lightly soiled loads. • Non-HE detergent is NOT recommended. 30_ troubleshooting WA5471ABP-03050A_EN.indd Sec8:30 2011-03-04 1:51:37

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30_
troubleshooting
PROBLEM
SOLUTION
Fills with the wrong
temperature water.
•
Turn both faucets on fully.
•
Make sure the temperature selection is correct.
•
Make sure the hoses are connected to the correct faucets.
Flush water lines.
•
Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
•
As your Washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
•
While your Washer is filling, you may notice just hot and/or just
cold water going through the dispenser when you have selected
cold or warm wash temperatures. This is a normal function of the
automatic temperature control feature as your Washer determines the
temperature of the water.
Door locked or will not
open.
•
Press the Start/Pause Button to stop your Washer.
•
Your Washer door will remain locked during the heating portion of the
Sanitize Cycle
in case of
the water too high.
•
It may take a few moments for the door lock mechanism to
disengage.
Does not drain and/or spin.
•
Check the fuse or reset the circuit breaker.
•
Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
•
Close the door and press the Start/Pause Button. For your safety,
your Washer will not spin unless the door is closed.
Load is too wet at the end
of the cycle.
•
Use the High or Extra High spin speed.
•
Use high efficiency detergent to reduce over–sudsing.
•
The Load is too small. Very small loads (one or two items) may
become unbalanced and not spin out completely.
Leaks water.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
•
Avoid overloading.
•
Use high efficiency detergent to prevent over–sudsing.
Has excessive suds.
•
Use high efficiency detergent to prevent over-sudsing.
•
Reduce the detergent amount for soft water, small or lightly soiled
loads.
•
Non-HE detergent is NOT recommended.
troubleshooting
WA5471ABP-03050A_EN.indd Sec8:30
WA5471ABP-03050A_EN.indd
Sec8:30
2011-03-04
1:51:37
2011-03-04
1:51:37