Samsung WA5471ABW/XAA User Manual (user Manual) (ver.1.0) (English) - Page 31

Information Codes

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05 troubleshooting INFORMATION CODES The Washer may display information codes to help you understand what is occurring with your Washer better. CODE SYMBOL MEANING SOLUTION Unbalanced load prevented your Redistribute the load, press the Start/Pause Washer from spinning. Button. Door is open when Washer is running. Close the door tightly and restart the cycle. If the code reappears, call for service. Your Washer failed to lock the door. Close the door tightly and restart the cycle. If the code reappears, call for service. Water temperature control problem. (Heater Control problem) Call for service. Your Washer has tried to fill but Call for service. has not reached the proper water level. The door will not unlock. Make sure the door is firmly closed. Push the Power button to turn off your Washer, then turn it on again. If the code reappears, call for service. Motor not running properly. Restart the cycle pressing the Start/Pause Button. If the code reappears, call for service. Your washer is not draining. Do the following: It can also mean that the unit 1) Turn off the unit and turn it on again. senses a small clog while draining. 2) Select only the Spin Cycle. 3) Press the Start/Pause to drain the water. If it still does not drain, call for service. Your Washer has tried to fill but was unsuccessful. Make sure the water faucets are open all the way. Check for kinked hoses. Check the inlet screens on the fill hoses. If you use a Flood Safety Device, then please remove the device and connect the water hoses directly to the unit. Check if the hot water supply hose is connected. You must connect the hot water supply hose because hot water is supplied by the Auto Temperature Control (A.T.C.) function. The hot/cold water hose connection is not correct. Please connect the hot/cold water hose connection correctly. A fault is detected in the water level sensor. Call for service Jammed Key. Call for service Temperature sensor problem. Restart the cycle. If the code reappears, call for service. troubleshooting _31 WA5471ABP-03050A_EN.indd Sec8:31 2011-03-04 1:51:37

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troubleshooting
_31
INFORMATION CODES
The Washer may display information codes to help you understand what is occurring with your Washer better.
CODE SYMBOL
MEANING
SOLUTION
Unbalanced load prevented your
Washer from spinning.
Redistribute the load, press the Start/Pause
Button.
Door is open when Washer is
running.
Close the door tightly and restart the cycle.
If the code reappears, call for service.
Your Washer failed to lock the
door.
Close the door tightly and restart the cycle.
If the code reappears, call for service.
Water temperature control
problem.
(Heater Control problem)
Call for service.
Your Washer has tried to fill but
has not reached the proper water
level.
Call for service.
The door will not unlock.
Make sure the door is firmly closed.
Push the Power button to turn off your Washer,
then turn it on again. If the code reappears, call
for service.
Motor not running properly.
Restart the cycle pressing the Start/Pause
Button. If the code reappears, call for service.
Your washer is not draining.
It can also mean that the unit
senses a small clog while draining.
Do the following:
1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause to drain the water.
If it still does not drain, call for service.
Your Washer has tried to fill but
was unsuccessful.
Make sure the water faucets are open all the
way. Check for kinked hoses.
Check the inlet screens on the fill hoses.
If you use a Flood Safety Device, then please
remove the device and connect the water hoses
directly to the unit.
Check if the hot water supply
hose is connected.
You must connect the hot water supply hose
because hot water is supplied by the Auto
Temperature Control (A.T.C.) function.
The hot/cold water hose
connection is not correct.
Please connect the hot/cold water hose
connection correctly.
A fault is detected in the water
level sensor.
Call for service
Jammed Key.
Call for service
Temperature sensor problem.
Restart the cycle.
If the code reappears, call for service.
05 troubleshooting
WA5471ABP-03050A_EN.indd Sec8:31
WA5471ABP-03050A_EN.indd
Sec8:31
2011-03-04
1:51:37
2011-03-04
1:51:37