Samsung WA54R7600AC/US User Manual - Page 59

Inverter Communication problem

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Code 5C 9C1 9C2 AC6 dC HC Meaning Water is not draining. • Make sure the drain hose is not frozen or clogged. • Make sure the drain hose is positioned correctly, depending on the connection type. • Clean the mesh debris filter as it may be clogged. • Make sure the drain hose is straight all the way to the drain system. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. The electronic control needs to be checked (Over Voltage Error). • Check if power is supplied properly. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. Low voltage detected. • Check if the power cord is plugged in. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. Inverter Communication problem. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. Operating the washer with the door open. • Make sure the door is properly closed. • Make sure laundry is not caught in the door. High temperature heating check. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. Troubleshooting English 59

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English
59
Troubleshooting
Code
Meaning
5C
Water is not draining.
•
Make sure the drain hose is not frozen or clogged.
•
Make sure the drain hose is positioned correctly, depending on the
connection type.
•
Clean the mesh debris filter as it may be clogged.
•
Make sure the drain hose is straight all the way to the drain system.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
9C1
The electronic control needs to be checked (Over Voltage Error).
•
Check if power is supplied properly.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
9C2
Low voltage detected.
•
Check if the power cord is plugged in.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
AC6
Inverter Communication problem.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
dC
Operating the washer with the door open.
•
Make sure the door is properly closed.
•
Make sure laundry is not caught in the door.
HC
High temperature heating check.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.