Sony Ericsson Mix Walkman phone User Guide - Page 32

Troubleshooting - ericsson

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Troubleshooting My phone is not working as expected If you experience problems with your phone, check these tips before you try anything else: • Restart your phone. • Remove and re-insert the battery and SIM card. Then restart your phone. • Update your phone software. Updating your phone ensures optimal performance and provides the latest enhancements. To get more help on how to update your phone software, go to www.sonyericsson.com/support. • Reset your phone. Be patient while resetting your phone. Restarting the phone during a reset procedure may damage the phone permanently. Resetting the phone When you reset your phone, you delete all data, including downloaded applications. You are basically resetting the phone to the state it was in before you first turned it on. So before you perform a reset, make sure to back up any important data saved on your phone. To reset the phone 1 From the Home screen, drag upwards. 2 Find and tap Settings > General > Master reset > Reset all . 3 Tap Reset. No battery charging icon appears when I start charging the phone It may take a few minutes before the battery icon appears on the screen. I cannot use Internet-based services Make sure your subscription covers data downloads and that the Internet settings in your phone are correct. Contact your network operator for more information about your subscription settings. No network coverage • Your phone is in Airplane mode. Make sure Airplane mode is turned off. • Your phone is not receiving any network signal, or the received signal is too weak. Contact your service provider and make sure that the network has coverage where you are. • The SIM card is not working properly. Insert your SIM card in another phone. If this works, it is probably your phone that is causing the problem. In this case, contact the nearest Sony Ericsson service center. Emergency calls only You are within range of a network, but you are not allowed to use it. However, in an emergency, some network operators allow you to call the international emergency number 112. SIM locked You have entered your PIN incorrectly three times in a row. To unlock the phone, you need the PUK (Personal Unblocking Key) provided by your operator. 32 This is an Internet version of this publication. © Print only for private use.

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Troubleshooting
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone software. Updating your phone ensures optimal performance and
provides the latest enhancements. To get more help on how to update your phone
software, go to
www.sonyericsson.com/support
.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.
Resetting the phone
When you reset your phone, you delete all data, including downloaded applications. You
are basically resetting the phone to the state it was in before you first turned it on. So before
you perform a reset, make sure to back up any important data saved on your phone.
To reset the phone
1
From the
Home screen
, drag
upwards.
2
Find and tap
Settings
>
General
>
Master reset
>
Reset all
.
3
Tap
Reset
.
No battery charging icon appears when I start charging the
phone
It may take a few minutes before the battery icon appears on the screen.
I cannot use Internet-based services
Make sure your subscription covers data downloads and that the Internet settings in your
phone are correct. Contact your network operator for more information about your
subscription settings.
No network coverage
•
Your phone is in Airplane mode. Make sure Airplane mode is turned off.
•
Your phone is not receiving any network signal, or the received signal is too weak. Contact
your service provider and make sure that the network has coverage where you are.
•
The SIM card is not working properly. Insert your SIM card in another phone. If this works,
it is probably your phone that is causing the problem. In this case, contact the nearest
Sony Ericsson service center.
Emergency calls only
You are within range of a network, but you are not allowed to use it. However, in an
emergency, some network operators allow you to call the international emergency number
112.
SIM locked
You have entered your PIN incorrectly three times in a row. To unlock the phone, you need
the PUK (Personal Unblocking Key) provided by your operator.
32
This is an Internet version of this publication. © Print only for private use.