Sony DCR TRV11 Operating Instructions - Page 128

Troubleshooting - service manual

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Page 128 highlights

Troubleshooting If you run into any problem using your camcorder, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer or local authorized Sony service facility. If "C:ss:ss" appears on the LCD screen or in the viewfinder, the self-diagnosis display function has worked. See page 134. In the recording mode Symptom Cause and/or Corrective Actions START/STOP does not operate. • The POWER switch is not set to CAMERA. c Set it to CAMERA. (p. 16) • The tape has run out. c Rewind the tape or insert a new one. (p. 15, 27) • The write-protect tab is set to expose the red mark. c Use a new tape or slide the tab. (p. 15) • The tape is stuck to the drum (moisture condensation). c Remove the cassette and leave your camcorder for at least one hour to acclimatize. (p. 138) The power goes off. • While being operated in CAMERA mode, your camcorder has been in the standby mode for more than five minutes. c Set the POWER switch to OFF (CHG) and then to CAMERA again. (p. 17) The image on the viewfinder screen • The viewfinder lens is not adjusted. is not clear. c Adjust the viewfinder lens. (p. 19) The SteadyShot function does not work. • STEADYSHOT is set to OFF in the menu settings. c Set it to ON. (p. 85) The autofocusing function does not work. • FOCUS is set to MAN. c Set it to AUTO. (p. 44) • Shooting conditions are not suitable for autofocus. c Adjust to focus manually. (p. 44) The fader function does not work. • The digital effect function is working. c Cancel it. (p. 39) The picture does not appear in the viewfinder. • The LCD panel is open. c Close the LCD panel. (p. 17) A vertical band appears when you shoot a subject such as lights or a candle flame against a dark background. • The contrast between the subject and background is too high. Your camcorder is not a malfunction. A vertical band appears when you shoot a very bright subject. • Your camcorder is not a malfunction. Some tiny white spots appear on the • Slow shutter, low lux or Super NightShot mode is LCD screen or in the viewfinder. activated. This is not a malfunction. An unknown picture is displayed on the LCD screen or in the viewfinder. • If 10 minutes elapse after you set the POWER switch to CAMERA or DEMO MODE is set to ON in the menu settings without a cassette inserted, your camcorder automatically starts the demonstration. c Insert a cassette and the demonstration stops. You can also cancel DEMO MODE. (p. 90) 128

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128
Troubleshooting
If you run into any problem using your camcorder, use the following table to
troubleshoot the problem. If the problem persists, disconnect the power source and
contact your Sony dealer or local authorized Sony service facility. If
“
C:
ss
:
ss
”
appears on the LCD screen or in the viewfinder, the self-diagnosis display function has
worked. See page 134.
In the recording mode
Symptom
Cause and/or Corrective Actions
•
The POWER switch is not set to CAMERA.
c
Set it to CAMERA. (p. 16)
•
The tape has run out.
c
Rewind the tape or insert a new one. (p. 15, 27)
•
The write-protect tab is set to expose the red mark.
c
Use a new tape or slide the tab. (p. 15)
•
The tape is stuck to the drum (moisture condensation).
c
Remove the cassette and leave your camcorder for at
least one hour to acclimatize. (p. 138)
•
While being operated in CAMERA mode, your camcorder
has been in the standby mode for more than five minutes.
c
Set the POWER switch to OFF (CHG) and then to
CAMERA again. (p. 17)
•
The viewfinder lens is not adjusted.
c
Adjust the viewfinder lens. (p. 19)
•
STEADYSHOT is set to OFF in the menu settings.
c
Set it to ON. (p. 85)
•
FOCUS is set to MAN.
c
Set it to AUTO. (p. 44)
•
Shooting conditions are not suitable for autofocus.
c
Adjust to focus manually. (p. 44)
•
The digital effect function is working.
c
Cancel it. (p. 39)
•
The LCD panel is open.
c
Close the LCD panel. (p. 17)
•
The contrast between the subject and background is too
high. Your camcorder is not a malfunction.
•
Your camcorder is not a malfunction.
•
Slow shutter, low lux or Super NightShot mode is
activated. This is not a malfunction.
•
If 10 minutes elapse after you set the POWER switch to
CAMERA or DEMO MODE is set to ON in the menu
settings without a cassette inserted, your camcorder
automatically starts the demonstration.
c
Insert a cassette and the demonstration stops.
You can also cancel DEMO MODE. (p. 90)
START/STOP does not operate.
The power goes off.
The image on the viewfinder screen
is not clear.
The SteadyShot function does not
work.
The autofocusing function does not
work.
The fader function does not work.
The picture does not appear in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.
Some tiny white spots appear on the
LCD screen or in the viewfinder.
An unknown picture is displayed on
the LCD screen or in the viewfinder.