Sony DPP-FP90 Instruction Manual - Page 63

Check, Cause/Solutions, XP/2000 Professional, log onto Windows

Page 63 highlights

Symptom Check The printer driver cannot be installed. • Is there an anti-virus program or other program running on the system? Cause/Solutions c If there is an anti-virus program or other program running on the system, exit it and then start installing the driver. • Did you log onto Windows Vista/XP/ 2000 Professional using an Administrator user account? c To install the driver in Windows Vista/ XP/2000 Professional, log onto Windows using an Administrator user account. The printer does not respond to the printing order from the PC. c If there is no trouble displayed on the Windows desktop, check the printer's LCD screen. If the printer shows trouble, do the following: 1. Turn off the 1 (on/standby) switch then turn it on again. 2. Disconnect the power cable, wait for 5 to 10 seconds, and then connect the cable again. 3. Restart your computer. If these do not solve the problem, consult with your Sony dealer or service facilities. • Is an error message displayed stating that an error was detected in output of documents via USB? c Remove the USB cable and then connect it again. An image is printed with borders even if I select "Borderless". • Are you using an application software other than Picture Motion Browser? c When using an application other than the Picture Motion Browser, an image might be printed with borders even if you select borderless print. When you can set border/borderless with an application, set an image to be printed fully in the print range even if it is printed over the range. Troubleshooting Continued 63 GB

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63
GB
Troubleshooting
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
select
“Borderless”.
Check
• Is there an anti-virus
program or other
program running on
the system?
• Did you log onto
Windows Vista/XP/
2000 Professional using
an Administrator user
account?
• Is an error message
displayed stating that
an error was detected
in output of documents
via USB?
• Are you using an
application software
other than Picture
Motion Browser?
Cause/Solutions
c
If there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
c
To install the driver in Windows Vista/
XP/2000 Professional, log onto Windows
using an Administrator user account.
c
If there is no trouble displayed on the
Windows desktop, check the printer’s
LCD screen.
If the printer shows trouble, do the
following:
1. Turn off the
1
(on/standby) switch
then turn it on again.
2. Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service
facilities.
c
Remove the USB cable and then connect
it again.
c
When using an application other than the
Picture Motion Browser, an image might
be printed with borders even if you select
borderless print.
When you can set border/borderless
with an application, set an image to be
printed fully in the print range even if it
is printed over the range.
Continued