Sony DSC-HX400V User Guide - Page 180
Zoom does not work., The flash does not work.
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Troubleshooting Troubleshooting Shooting still images/movies The image is out of focus. The subject is too close. Shoot from the shortest shooting distance (W side: Approx. 1 cm (0.03 ft), T side: Approx. 240 cm (7.87 ft (from the lens)). Press the shutter button halfway down, then shoot images. Ambient light is insufficient. The subject you are shooting is not suitable for auto-focusing. Shoot in [Flexible Spot] mode or manual focus mode. Troubleshooting Troubleshooting Shooting still images/movies Zoom does not work. You cannot use zoom functions during Sweep Panorama shooting. You can use only the optical zoom in the following situations: When using Smile Shutter function. [Drive Mode] is set to [Self-portrait]. Troubleshooting Troubleshooting Shooting still images/movies The flash does not work. Raise the flash. You cannot use a flash in the following situations: [Anti Motion Blur], [Night Scene], [Hand-held Twilight], [Fireworks] or [High Sensitivity] in Scene Selection is selected. During Sweep Panorama shooting. During movie recording. 170