Sony HT-CT380 Operating Instructions - Page 26

Troubleshooting, General, Sound

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Troubleshooting If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. General The power does not turn on.  Check that the AC power cord (mains lead) is connected securely. The system does not work normally.  Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes. The system is turned off automatically.  The auto standby function is working. Set [A. STBY] in [SYSTEM] to [OFF] (page 18). Sound No TV sound is output from the system.  Repeatedly press the INPUT button on the remote control to display [TV] on the display (refer to the supplied Startup Guide).  Turn on the TV first, then the system. Set the speakers setting of the TV (BRAVIA) to Audio System. Refer to the operating instructions of the TV for the TV setting.  Check the connection of the HDMI cable, optical digital cable, or audio cable that is connected to the system and the TV (refer to the supplied Startup Guide).  Increase the volume on the TV or cancel muting.  When a TV compatible with the Audio Return Channel (ARC) technology is connected with an HDMI cable, make sure the cable is connected to the HDMI input (ARC) terminal of the TV. If sound is still not output or is dropped, connect the supplied optical digital cable and set [ARC] to [OFF] in the menu (page 17). (Refer to the supplied Startup Guide regarding the connection.)  If the TV is not compatible with the Audio Return Channel (ARC) technology, connect the optical digital cable. TV sound is not output via an HDMI connection (refer to the supplied Startup Guide).  If no sound is output from an optical digital output jack or the TV does not have an optical digital output jack, connect the cable box or satellite box directly to the DIGITAL IN (TV) jack of the system. The sound is output from both the system and the TV.  Turn off the sound of the TV. The TV sound from this system lags behind the image.  If [SYNC] is set to [ON], set it to [OFF] (page 16).  When you are watching movies, you may hear the sound with a slight delay from the image. No sound or only a very low-level sound of the device connected to the Bar Speaker is heard from the Bar Speaker.  Press the  (volume) + button on the remote control and check the volume level (page 31).  Press the  (muting) or  (volume) + button on the remote control to cancel the muting function (page 31). 26GB

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26
GB
Troubleshooting
If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
The power does not turn on.
Check that the AC power cord
(mains lead) is connected securely.
The system does not work normally.
Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
The system is turned off automatically.
The auto standby function is
working. Set [A. STBY] in [SYSTEM]
to [OFF] (page 18).
No TV sound is output from the system.
Repeatedly press the INPUT button
on the remote control to display
[TV] on the display (refer to the
supplied Startup Guide).
Turn on the TV first, then the
system. Set the speakers setting of
the TV (BRAVIA) to Audio System.
Refer to the operating instructions
of the TV for the TV setting.
Check the connection of the HDMI
cable, optical digital cable, or audio
cable that is connected to the
system and the TV (refer to the
supplied Startup Guide).
Increase the volume on the TV or
cancel muting.
When a TV compatible with the
Audio Return Channel (ARC)
technology is connected with an
HDMI cable, make sure the cable is
connected to the HDMI input (ARC)
terminal of the TV. If sound is still
not output or is dropped, connect
the supplied optical digital cable
and set [ARC] to [OFF] in the menu
(page 17). (Refer to the supplied
Startup Guide regarding the
connection.)
If the TV is not compatible with the
Audio Return Channel (ARC)
technology, connect the optical
digital cable. TV sound is not output
via an HDMI connection (refer to the
supplied Startup Guide).
If no sound is output from an optical
digital output jack or the TV does
not have an optical digital output
jack, connect the cable box or
satellite box directly to the DIGITAL
IN (TV) jack of the system.
The sound is output from both the
system and the TV.
Turn off the sound of the TV.
The TV sound from this system lags
behind the image.
If [SYNC] is set to [ON], set it to [OFF]
(page 16).
When you are watching movies, you
may hear the sound with a slight
delay from the image.
No sound or only a very low-level
sound of the device connected to the
Bar Speaker is heard from the Bar
Speaker.
Press the
(volume) + button on
the remote control and check the
volume level (page 31).
Press the
(muting) or
(volume) + button on the remote
control to cancel the muting
function (page 31).
General
Sound