Sony NEX-VG30H Operating Guide - Page 63
Additional information, Troubleshooting
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Additional information Troubleshooting If you run into any problems using your camcorder, follow the steps below. Check the list (p. 63 to 65), and inspect your camcorder. Remove the power source, attach the power source again after about 1 minute, and turn the camcorder on. Press RESET (p. 76) using a pointed object, and turn the camcorder on. If you press RESET, all settings, including the clock setting, are reset. Contact your Sony dealer or local authorized Sony service facility. See the "Handycam" Handbook (p. 62) for details on the symptoms of your camcorder, and "PlayMemories Home Help Guide" (p. 50) on connecting your camcorder to a computer. The power does not turn on. Attach a charged battery pack to the camcorder (p. 17). Connect the plug of the AC Adaptor to the wall outlet (wall socket) (p. 17). The camcorder does not operate even when the power is set to on. It takes a few seconds for your camcorder to be ready to shoot after the power is turned on. This is not a malfunction. Disconnect the AC Adaptor from the wall outlet (wall socket) or remove the battery pack, then reconnect it after about 1 minute. If your camcorder still does not work, press RESET (p. 76) using a pointed object. (If you press RESET, all settings, including the clock setting, are reset.) The temperature of your camcorder is extremely high. Turn off the camcorder and leave it for a while in a cool place. The temperature of your camcorder is extremely low. Leave the camcorder with the power turned on. If you still cannot operate your camcorder, turn off the camcorder and take it to a warm place. Leave the camcorder there for a while, then turn on the camcorder. Your camcorder gets warm. Your camcorder may become warm during operation. This is not a malfunction. The power abruptly turns off. Use the AC Adaptor (p. 19). Turn on the power again. Charge the battery pack (p. 17). Pressing START/STOP or PHOTO does not record images. Press MODE to turn on the (Movie) or (Photo) lamp. Your camcorder is recording the image you have just shot on the memory card. You cannot make any new recordings during this period. The recording media is full. Delete unnecessary images (p. 45). Total number of movie scenes or photos has exceeded the recordable capacity of your camcorder (p. 66). Delete unnecessary images (p. 45). The recording stops. The temperature of your camcorder is extremely high/low. Turn off your camcorder and leave it for a while in a cool/warm place. "PlayMemories Home" cannot be installed. Check the computer environment or installation procedure required to install "PlayMemories Home" (p. 47). US 63 Additional information