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VAIO Digital Studio™ ComputerTroubleshooting Help, prohibited. All rights reserved. Sony, VAIO

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VAIO Digital Studio ComputerTroubleshooting Help © 1999 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate, and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks of their respective owners. This document describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Customer Support. My computer or software program "locks up"  Close the application that is currently "locked up" by pressing Ctrl+Alt+Delete. In the Close Program dialog box, scroll down until you locate "(Not responding)" next to an application. Select this application and click End Task. Windows attempts to close the application. If the attempt is unsuccessful, a second dialog box appears. Select End Task again.  If you are unable to "unlock" the application, repeat the above steps but select Shut Down when the second dialog box appears.  If the above steps fail to "unlock" your computer, save any unsaved work, if possible. Press Alt+F4. Select Restart and click OK.  If you cannot restart as described in the preceding steps, you can restart the computer by pressing Ctrl+Alt+Delete or by pressing the power switch for more than six seconds. Pressing Ctrl+Alt+Delete may result in the loss of changes made to files that are currently open.  Contact the software publisher or designated provider for technical support. Adobe Systems Incorporated 206-628-2746 (M-F, 6 AM-5 PM PT) America Online 800-827-3338 (7 days a week, 6 AM - 2 PM ET) AT&T 800-400-1447 (7 days a week, 24 hours a day) CompuServe Interactive Services 800-848-8990 (M-F, 8 AM - 1 AM ET, S-S 10 AM - 10 PM ET) EarthLink Network, Inc. 800-395-8410 (7 days a week, 24 hours a day) GTE Intelligent Network Services, Inc. 800-927-3000 (7 days a week, 24 hours a day) Infogrames North America 408-296-8400 (M-F, 9AM - 5PM PT) Intuit Inc. 900-555-4688 (7 days a week, 24 hours a day) LucasArts Entertainment Co. 415-507-4545 (M-F, 8:30 AM - 4:30 PM PT) Intuit Inc. 900-555-4688, 7 days a week, 24 hours a day MindSpring Enterprises, Inc. 800-719-4660 Network Associates, Inc. 408-988-3832 (M-F, 9 AM - 5 PM CT) Softlink 408-970-3370 (M-F, 8 AM - 5 PM PT) Sonic Foundry 608-256-5555 (M-F, 8 AM - 7 PM CT) Symantec 800-798-0850 My DVD-ROM/CD-RW drive tray does not open  Make sure the computer is turned on.  If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip into the emergency eject hole.  You can also right-click the multimedia drive icon in My Computer and select Eject from the menu. When I click an application icon, a message such as "You must insert the application CD into your CD-ROM/DVD-ROM drive" appears and the software does not start  Some titles require specific files that are located on the application's CD-ROM. Insert the disc and try starting the program again. Page 375

Section	Page
Notice To Users	1
Read Me First	2
Frequently Asked Questions (FAQs)	8
Supplementary Information	14
Upgrading Your Computer	20
Connecting a Digital Video Recorder	26
Connecting to i.LINK® Ports	32
Connecting Computers by i.LINK Interface	38
Hard Drive Partition	44
VAIO Smart™ Keyboard Default Settings	50
Applications That Use the TWAIN Driver	56
Memory Upgrade Specifications	62
Restoring Outlook 98	68
Using DVgate Motion	74
Using America Online with WinFax® Basic Edition	80
Self-launching CDs	86
Resuming from Standby Mode	92
Enabling Smart Connect	98
If You Get an Error Message When Your Modem Tries to Dial	104
For Answers to Your Software Questions	110
Sony VAIO Digital Studio Computer User Guide	116
Welcome	121
Features	126
Unpacking Your Computer	131
Computer and Supplied Accessories	136
Manuals	141
Recovery CDs	146
Other	151
Software Library	156
Back Panel Overview	161
PCV-R532DS	166
PCV-R536DS/PCV-R538DS/PCV-R539DS	171
Front Panel Overview	176
Sony Digital Media Park Applications	181
Media Bar™	183
DVgate™ Applications	185
PictureGear™	187
Smart Capture	189
i.LINK (IEEE-1394) Compatibility	191
To connect an i.LINK (IEEE-1394) device	193
Configuring Microsoft® Windows® 98 Second Edition	195
Registering Your Computer	199
Using the VAIO Smart™ Keyboard and the Wheel Mouse	203
Connecting the Optional Palmrest	207
To remove the palmrest	211
Changing the Window Design of Sony Software	215
Changing the Function of the Programmable Buttons	219
Using the Wheel Mouse	223
Using the Standby Function	227
To put the computer in standby mode	231
To let the computer go into standby mode automatically	235
To resume from standby mode	239
Standby Mode Indicators	243
Shutting Down Your Computer	247
To shut down your computer	251
Troubleshooting	255
Using the System Recovery CD(s)	267
To use the System Recovery CD(s)	279
Using the Application Recovery CD(s)	291
To use the Application Recovery CD(s)	303
About the Software on Your Computer	315
About Your Recovery CDs	327
For Answers to Your Software Questions	339
Sony Service Center	351
Specifications	363
VAIO Digital Studio™ ComputerTroubleshooting Help	375
Notice to Consumers	380
Safety Information	383
Regulatory Information	386
FCC Part 68	389
Telephone Consumer Protection Act of 1991	392
Upgrading and Maintaining Your Computer	395
Overview	404
Removing the Cover	413
Inserting an Add-in Board	422
Models PCV-R536DS/PCV-R538DS/PCV-R539DS	431
Model PCV-R532DS	440
Adding Memory	449
Replacing the Lithium Battery	458
Installing an Additional Hard Disk Drive	467
Replacing the Cover	476
Sony Vaio Consumer Information Guide	485
Choosing a Location for Your Computer	491
Resources	497
Notes on Use	503
On the Power Source	509
On Disposal of the Lithium Battery	515
On Handling	521
On Installation	527
On Moisture Condensation	533
On Upgrading the System	539
On Handling an LCD Display	545
On Handling a CRT Display	551
On Using the Hard Disk Drive	557
On Handling Diskettes	563
On Handling CD or DVD Media	569
On Cleaning CD or DVD Media	575

Match case Limit results 1 per page

VAIO Digital Studio

ComputerTroubleshooting Help

and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks

of their respective owners.

This document describes how to solve common problems you may encounter when using your

computer. Many problems have simple solutions, so try these suggestions before you call Sony

Customer Support.

My computer or software program "locks up"



Close the application that is currently "locked up" by pressing Ctrl+Alt+Delete. In the Close

Program dialog box, scroll down until you locate "(Not responding)" next to an application. Select

this application and click End Task. Windows attempts to close the application. If the attempt is

unsuccessful, a second dialog box appears. Select End Task again.



If you are unable to "unlock" the application, repeat the above steps but select Shut Down when

the second dialog box appears.



If the above steps fail to "unlock" your computer, save any unsaved work, if possible. Press

Alt+F4. Select Restart and click OK.



If you cannot restart as described in the preceding steps, you can restart the computer by

pressing Ctrl+Alt+Delete or by pressing the power switch for more than six seconds.

Pressing Ctrl+Alt+Delete may result in the loss of changes made to files that are currently open.



Contact the software publisher or designated provider for technical support.

Adobe Systems Incorporated

206-628-2746 (M-F, 6 AM-5 PM PT)

America Online

800-827-3338 (7 days a week, 6 AM - 2 PM ET)

AT&T

800-400-1447 (7 days a week, 24 hours a day)

CompuServe Interactive Services

800-848-8990 (M-F, 8 AM - 1 AM ET,

S-S 10 AM - 10 PM ET)

EarthLink Network, Inc.

800-395-8410 (7 days a week, 24 hours a day)

GTE Intelligent Network Services, Inc.

800-927-3000 (7 days a week, 24 hours a day)

Infogrames North America

408-296-8400 (M-F, 9AM - 5PM PT)

Intuit Inc.

900-555-4688 (7 days a week, 24 hours a day)

LucasArts Entertainment Co.

415-507-4545 (M-F, 8:30 AM - 4:30 PM PT)

Intuit Inc.

900-555-4688, 7 days a week, 24 hours a day

MindSpring Enterprises, Inc.

800-719-4660

Network Associates, Inc.

408-988-3832 (M-F, 9 AM - 5 PM CT)

Softlink

408-970-3370 (M-F, 8 AM - 5 PM PT)

Sonic Foundry

608-256-5555 (M-F, 8 AM - 7 PM CT)

Symantec

800-798-0850

My DVD-ROM/CD-RW drive tray does not open



Make sure the computer is turned on.



If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight

paper clip into the emergency eject hole.



You can also right-click the multimedia drive icon in My Computer and select Eject from the menu.

When I click an application icon, a message such as "You must insert the application CD into

your CD-ROM/DVD-ROM drive" appears and the software does not start



Some titles require specific files that are located on the application's CD-ROM. Insert the disc and

try starting the program again.

Page 375