Sony SPP-A968 Operating Instructions - Page 50
Troubleshooting continued, Remedy, Symptom, Paging, Answering machine, Operating from an
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Troubleshooting (continued) Paging Answering machine Symptom Remedy The handset does not ring when calling from the base unit. • Set the RING switch to ON. You cannot hear anything from • Use the VOLUME control on the base unit to increase the speaker. the speaker volume. No time stamp is heard. • Make sure the day and time are set (page 28). • The day and time may have been cleared due to a power interruption. Set them again (page 28). You cannot record the greeting properly. • Keep your message between two seconds and four minutes. • Make sure you speak about 12 inches (30 cm) away from the microphone when recording. The phone does not record messages • Check the answering mode. The phone cannot record messages in announcement only mode (page 32). • Make sure that the memory is not full. When the remaining recording area is less than one minute, the phone switches to announcement only mode automatically. • The phone does not record a message that is shorter than two seconds. • Even if the message is longer than four minutes, the phone only records up to four minutes. The phone does not accept your • Make sure you call from a touch-tone phone. remote ID code (security code). • Make sure you entered your remote ID code (security code) within two seconds after you have entered (#). You hear error beeps when you • Make sure the remote ID code (security code) is enter your remote ID code correct. (security code). A long confirmation beep does • Enter your remote ID code (security code) while the not sound when you enter your greeting is being played back. remote ID code (security code). • Make sure you are calling from a touch-tone phone. The caller's name and/or phone number does not appear on the display. • Make sure you have subscribed to Caller ID service. • Caller ID service may not work when the phone is connected to a Private Branch Exchange (PBX). • Make sure that the handset is on the base unit or the RING switch is set to ON (page 20). • The call is made through company which does not offer Caller ID service. "OUT OF AREA" will appear on the display. • The call was "blocked". "PRIVATE" will appear on the display. • You answered the call while "**RINGING**"is displayed. Be sure to answer after the Caller ID data is displayed. The caller's name and/or • Make sure you have subscribed to "Caller ID with call phone number does not appear waiting" service (see page 46). on the display during call • Make sure nobody is talking on another phone on the waiting. same telephone line. Operating from an outside phone Caller ID 50US Additional Information