Sony STR-DH770 Operating Instructions - Page 35

Additional Information Troubleshooting If a problem occurs while operating the receiver, check the following to resolve the problem before consulting your nearest Sony dealer.  Check to see if the problem is listed in this "Troubleshooting" section.  Visit the Help Guide for detailed examples. You can search by a keyword using the online troubleshooting guide. For the customers in Europe: http://rd1.sony.net/help/ha/strdh77/ h_eu/ For the customers in Taiwan: http://rd1.sony.net/help/ha/strdh77/ zh-tw/ For the customers in other areas: http://rd1.sony.net/help/ha/strdh77/h_zz/ If the problem persists after doing all of the above, consult your nearest Sony dealer. General The receiver is turned off automatically.  "AUTO STBY" is set to "STBY ON".  The sleep timer function was activated.  "PROTECTOR" was activated (page 36). The display panel is turned off.  If the PURE DIRECT indicator on the front panel lights up, press PURE DIRECT to turn off this function.  Press DIMMER on the receiver to adjust the brightness of the display panel. Image No image appears on the TV screen.  Select the appropriate input using the input buttons.  Set your TV to the appropriate input mode.  Move your audio device away from the TV.  Make sure that cables are correctly and securely connected to devices.  Set "SIGNAL FMT." of the selected input to "STANDARD" in the "" menu.  Some playback devices need to be set up. Refer to the operating instructions supplied with each device.  Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium High Speed HDMI Cable with Ethernet is required for 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit etc.  If you want to play HDCP 2.2 content, connect the receiver to an HDMI input jack of a TV that is compatible with HDCP 2.2. No 3D content appears on the TV screen.  Depending on the TV or the video device, 3D content may not be displayed. For details on the 3D HDMI video format supported by the receiver, visit the Help Guide.  Be sure to use a High Speed HDMI Cable with Ethernet. No 4K content appears on the TV screen.  Depending on the TV or the video device, 4K content may not be displayed. Check the video capability and settings of your TV and video device.  Be sure to use a High Speed HDMI Cable with Ethernet.  When you use high bandwidth video formats such as 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, we recommend you to use a Premium High Speed HDMI Cable with Ethernet.  If your TV have similar menu for high bandwidth video format, check the setting on the TV menu when you select "ENHANCED" (page 32) on this receiver. For details on the TV menu setting, refer to the operating instructions of the TV.  Be sure to connect the receiver to an HDMI input jack of a TV or video device that is supporting 4K. You have to connect an HDMI cable to an HDMI jack that supports HDCP 2.2 when you use a playback device for 4K resolution video content, etc. 35GB Additional Information