Sony UPDR80 Operating Instructions - Page 21

Miscellaneous Troubleshooting If a problem appears, check the following troubleshooting guide first and perform whatever action is necessary to solve the problem. If the problem persists, turn off the printer and consult with your Sony dealer. Symptom Possible causes and remedies The printer does not print even though images are being sent from the computer. • The printer is in the standby state (the 1 ON/STANDBY indicator is not lit). t Press the 1 ON/STANDBY switch. • The printer is not connected properly. t Check the connections (page 7). The printer does not print. • An indicator on the printer is displaying an error status. tRefer to "Explanation of Indicators" on page 22 and take the appropriate action. The paper roll cannot be loaded in the media tray. • The paper roll is being loaded with the colors of the paper holders and the colors on the media tray incorrectly matched. t Load the paper roll so that the colors of the paper holders and the colors on the media tray match (page 11). The paper does not feed. • The paper roll is loaded with the colors of the paper holders and the colors of the labels affixed to the paper roll incorrectly matched. t Load the paper roll so that the colors of the paper holders and colors of the labels affixed to the paper roll match (page 10). • The paper roll is loaded with the left and right reversed (when the paper roll has been reloaded). t Load the paper roll in the proper direction (page 11). • The paper holder selector does not match the size of the paper roll. t Set the selector properly (page 9). • The label affixed to the paper roll has not been peeled off. t Peel the label off properly (page 11). • The paper roll is wound to loosely. t Rewind the paper roll and then load it (page 14). • The leading edge of the paper roll is folded. t Cut off the folded part so that the paper becomes straight (page 23). The print area is printed offset. • The paper holder selector does not match the size of the paper roll. tSet the selector properly (page 9). There are marks and • The thermal head is dirty. stripes on the print t Perform thermal head cleaning side. (page 16). Scratches appear at • The rollers inside the printer are dirty. regular intervals. t Perform roller cleaning (page 17). Symptom The media tray cannot be opened. The fan turns when the printer is in the ready state. Possible causes and remedies • The power may have been turned off during the printing operation. tPress the 1 ON/STANDBY switch to turn on the power of the printer and initialize the printer. • The printer may not have been able to recover from an error. tPress the 1 ON/STANDBY switch to enter the standby state and then press the 1 ON/STANDBY switch again to turn on the power. If the media tray still cannot be opened, press the 1 ON/STANDBY switch to enter the standby state and then disconnect the power cord and contact your dealer. • The printer is performing temperature control. This is not a malfunction. 21 Troubleshooting