Sony VGC-RC310G User Guide - Page 147

CDs, DVDs, and Blu-ray Discs, Why does my computer freeze when I try to read a disc?

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n 147 N Troubleshooting CDs, DVDs, and Blu-ray Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: 1 Restart the computer by clicking Start, Turn Off Computer, and Restart. 2 Eject the disc from the optical disc drive. 3 Examine the disc for dirt or damage. If the disc is dirty, see On Handling Discs (page 133) for instructions on how to clean it. What should I do if the drive tray does not open? ❑ Make sure your computer is on. ❑ Press the drive eject button. ❑ If the drive eject button does not work, click Start and then My Computer. Right-click the optical disc drive icon, and select Eject from the shortcut menu. ❑ If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the drive eject button. ❑ Try restarting your computer.

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147
n
N
Troubleshooting
CDs, DVDs, and Blu-ray Discs
Why does my computer freeze when I try to read a disc?
The disc that your computer is trying to read may be dirty or damaged. Follow these steps:
1
Restart the computer by clicking
Start
,
Turn Off Computer
, and
Restart
.
2
Eject the disc from the optical disc drive.
3
Examine the disc for dirt or damage. If the disc is dirty, see
On Handling Discs
(page 133)
for instructions on how to
clean it.
What should I do if the drive tray does not open?
❑
Make sure your computer is on.
❑
Press the drive eject button.
❑
If the drive eject button does not work, click
Start
and then
My Computer
. Right-click the optical disc drive icon, and select
Eject
from the shortcut menu.
❑
If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the
drive eject button.
❑
Try restarting your computer.