Sub-Zero 427R Wine Storage Use & Care - Page 20

Troubleshooting Guide 20 Troubleshooting If your wine storage unit is not operating properly, use the following troubleshooting guide before contacting Sub-Zero factory certified service. This guide will save you time and trouble and may help you avoid the expense of a service call. The wine storage unit is not operating. • Is there electrical power to the unit? • Is the unit on? Press the UNIT ON/OFF key pad. • Check the household fuse or circuit breaker to see if it has been blown or tripped. A power outage may also have caused a disruption in service. • Is the condenser area clean? The wine storage unit is warmer than usual. • Are the temperature controls set properly? • Is the condenser area clean? • Has the door or drawers (model 427RG) been open for a long time? The wine storage unit runs for long periods of time. • Is the condenser area clean? • On hot days and in warm room temperatures, the compressor runs longer. • Have the door or drawers (model 427RG) been open for a long time? • Have you recently added a large amount of wine? Condensation forms outside the unit. • During periods of high humidity, some condensation may appear on outside surfaces. The condensation will disappear when the humidity drops. Be sure that the door and drawers (model 427RG) are closing and sealing properly. If condensation persists, contact Sub-Zero factory certified service. You need product information. • Call Sub-Zero customer care at 800-222-7820 or visit our website, subzero.com, for planning, installation and product information. You need service. • If service is necessary, maintain the quality built into your Sub-Zero unit by contacting Sub-Zero factory certified service. • For the name of Sub-Zero factory certified service nearest you, check the contact & support section of our website, subzero.com or call Sub-Zero customer care at 800-222-7820. • When calling for service, you will need the model and serial number of your unit. Both numbers are listed on the product rating plate. For models 424G and 424FSG, the rating plate is located on the underside of the top wall. For models 427G, 427RG and WS-30, it is attached to the underside of the control panel. Condensation forms inside the unit. • This is normal during periods of higher humidity (summer) and with frequent door openings. • Is the door or drawers (model 427RG) closing and sealing properly?