TP-Link TC-7610 TC-7610(US) V1 User Guide - Page 22

Appendix B: Troubleshooting, T1. What can I do if I cannot access the Internet?

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TC-7610 DOCSIS 3.0 Cable Modem User Guide Note: S-CDMA max output reduced 3dB when transmitting 2 or more channels Output Impedance 75 Ω Frequency Range DOCSIS 5-42 MHz (edge to edge), Network Function IP Stack Supports IPv4 and IPv6 dual stack DHCP DHCP Client VPN Passthrough PPTP, L2TP, IPSec Muticast Support IGMP v1/v2/v3 Flow Control 802.3x flow control at the UNI Management and Maintance Managed by Web, and SNMP, and TFTP Reset to Factory default by Reset button Real-time statistics、System Log Others Operation System Windows 8/Windows 7/ Windows Vista™, Service Pack 1 or later/ Windows®XP, Service Pack 2 or later/ Mac®10.4 or later (Ethernet connection only) UNIX®Linux® FCC, UL Safety, Emission and Cablabs others RoHS compliant Network: IP, ICMP, ARP Protocol Support Transport: TCP, UDP Application: SNMP (v1, 2c and 3), TFTP,DHCP, ToD Power Input 12VDC/1A Operating Temperature 32 °F to 104 °F (0 °C to 40 °C) Environment Storage Temperature Operating Humidity -22 °F to 158 °F (-30 °C to 70 °C) 5 to 95% R.H. (non-condensing Storage Humidity 5%~95% non-condensing Appendix B: Troubleshooting T1. What can I do if I cannot access the Internet? 1) Make sure that all cables are connected properly and securely to the modem. 2) Contact your ISP to verify the modem is activated. If the modem is not activated, your ISP will activate it for you. 18

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TC-7610
DOCSIS 3.0 Cable Modem User Guide
Note: S-
CDMA max output reduced 3dB when transmitting 2 or more
channels
Output Impedance
75 Ω
Frequency Range
DOCSIS
5-
42 MHz (edge to edge),
Network Function
IP Stack
Supports IPv4 and IPv6
dual stack
DHCP
DHCP Client
VPN Passthrough
PPTP, L2TP, IPSec
Muticast
Support IGMP v1/v2/v3
Flow Control
802.3x flow control at the UNI
Management and Maintance
Managed by Web,
and SNMP, and TFTP
Reset to Factory default by Reset button
Real-time statistics
、
System Log
Others
Operation System
Windows 8/Windows 7/ Windows Vista™, Service Pack 1 or later/
Windows®XP, Service Pack 2 or later/ Mac®10.4 or later (Ethernet
connection only) UNIX®Linux®
Safety,
Emission
and
others
FCC, UL
Cablabs
RoHS compliant
Protocol Support
Network:
IP, ICMP, ARP
Transport:
TCP, UDP
Application:
SNMP (v1, 2c and 3), TFTP,DHCP, ToD
Power
Input
12VDC/1A
Environment
Operating
Temperature
32 °F to 104 °F (0 °C to 40 °C)
Storage
Temperature
–22 °F to 158 °F (–
30 °C to 70 °C)
Operating
Humidity
5 to 95% R.H. (non-
condensing
Storage Humidity
5%~95% non-
condensing
Appendix B: Troubleshooting
T1. What can I do if I cannot access the Internet?
1) Make sure that all cables are connected properly and securely to the modem.
2) Contact your ISP to verify the modem is activated. If the modem is not activated, your ISP will
activate it for you.
18