TP-Link TC-7610 TC-7610(US) V1 User Guide - Page 27

Appendix D: Technical Support - troubleshooting

Page 27 highlights

TC-7610 DOCSIS 3.0 Cable Modem User Guide Appendix D: Technical Support  For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq  To dow nload the latest Firmw are, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download  For all other technical support, please contact us by using the follow ing details: Global Tel: +86 755 2650 4400 Singapore Tel: +65 6284 0493 Fee: Depending on rate of different carriers, IDD. Fee: Depending on rate of different carriers. E-mail: [email protected] E-mail: [email protected] Service time: 24hrs, 7 daysa week Service time: 24hrs, 7 daysa week USA/Canada UK Toll Free: +1 866 225 8139 T el: +44 (0) 845 147 0017 E-mail: [email protected](USA) su p p o rt.ca @tp -l i n k.co m(Ca n ad a ) Service time: 24hrs, 7 daysa week Turkey Tel: 0850 7244 488 (Turkish Service) Fee: Depending on rate of different carriers. E-mail: [email protected] Service time: 09:00 to 21:00, 7 daysa week Ukraine Tel: 0800 505 508 Fee: Free for Landline; Mobile: Depending on rate of different carriers E-mail: [email protected] Service time: Monday to Friday, 10:00 to 22:00 Brazil Toll Free: 0800 608 9799 (Portuguese Service) E-mail: [email protected] Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00 Indonesia T el: (+62) 021 6386 1936 Fee: Depending on rate of different carriers. E-mail: [email protected] Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays Australia/New Zealand Tel: NZ 0800 87 5465 (Toll Free) AU 1300 87 5465 (Depending on 1300 policy.) E-mail: [email protected] (Australia) [email protected] (New Zealand) Service time: 24hrs, 7 daysa week Germany/Austria Tel: +49 1805 875 465 (German Service) +49 1805 TPLINK +43 820 820 360 Fee: Landline from Germany: 0.14EUR/min. Landline from Austria: 0.20EUR/min. E-mail: [email protected] Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany) Fee: Landline: 1p-10.5p/min, depending on the time of day. Mobile: 15p-40p/min, depending on your mobile network. E-mail: [email protected] Service time: 24hrs, 7 daysa week Italy Tel: +39 023 051 9020 Fee: Depending on rate of different carriers. E-mail: [email protected] Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00 Malaysia Toll Free: 1300 88 875 465 Email: [email protected] Service time: 24hrs, 7 daysa week Poland T el: +48 (0) 801 080 618 +48 223 606 363 (if callsfrom mobile phone) Fee: Depending on rate of different carriers. E-mail: [email protected] Service time: Monday to Friday, 09:00 to 17:00. GMT +1 or GMT +2 (DST ) France Tel: 0820 800 860 (French service) Fee: 0.118 EUR/min from France Email: [email protected] Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays Sw itzerland Tel: +41 (0) 848 800 998 (German Service) Fee: 4-8 Rp/min, depending on rate of different time. E-mail: [email protected] Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST) Russian Federation T el: 8 (499) 754 5560 (Moscow NO.) 8 (800) 250 5560 (Toll-free within RF) E-mail: [email protected] Service time: From 09:00 to 21:00 (Moscow time) *Except weekendsand holidaysin RF *Except bankholidaysin Hesse 23

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TC-7610
DOCSIS 3.0 Cable Modem User Guide
Appendix D: Technical Support
For more troubleshooting help, go to:
To dow nload the latest Firmw are, Driver, Utility and User Guide, go to:
For all other technical support, please contact us by using the follow ing details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: [email protected](USA)
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate of
different carriers
Service time: Monday to Friday, 10:00 to 22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
Service time: Sunday to Friday, 09:00 to 12:00,
13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 (DST in
Germany)
*Except bank holidays in Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the time of
day. Mobile: 15p-40p/min, depending on your mobile
network.
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 13:00; 14:00
to 18:00
Malaysia
Toll Free: 1300 88 875 465
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Service time: Monday to Friday, 09:00 to 18:00 *Except
French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different time.
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
Service time: From 09:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
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