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Toshiba voice contact, Information about what you were doing when the problem

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174 If Something Goes Wrong If you need further assistance Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your computer's serial number. ❖ The computer and any optional devices related to the problem. ❖ Backup copies of your Windows® operating system and all other preloaded software on diskettes or CD-ROM. ❖ Name and version of the program involved in the problem along with its installation diskettes or CD-ROM. ❖ Information about what you were doing when the problem occurred. ❖ Exact error messages and when they occurred. For technical support, call the Toshiba InTouch Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273

Section	Page
Portégé® 2010 User’s Guide	1
Contents	13
Introduction	21
This guide	21
Safety icons	22
Other icons used	23
Other documentation	23
Service options	24
Chapter 1 - Finding Your Way Around	25
Making sure you have everything	25
Front with the display panel closed	26
Left side	26
Back	27
Right side	28
Underside	29
Front with the display panel open	30
Keyboard indicator panel	31
System indicator panel	32
Chapter 2 - Getting Started	35
Selecting a place to work	35
Creating a computer-friendly environment	35
Keeping yourself comfortable	36
Precautions	39
Setting up your computer	40
Installing additional memory (optional)	41
Connecting a mouse	45
Connecting a printer	45
Connecting the modem	45
Connecting to a power source	46
Connecting other external devices	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	49
Using the TouchPad	51
Setting up your software	52
Registering your computer with Toshiba	53
Customizing your computer’s settings	55
Powering down the computer	55
Shut down command	56
Hibernation command	56
Standby command	57
Turning off the computer	57
Closing the display panel	58
Caring for your computer	59
Cleaning the computer	59
Moving the computer	59
Using a computer lock	59
Chapter 3 - Learning the Basics	61
Computing tips	61
Using the keyboard	62
Ctrl, Fn and Alt keys	63
Character keys	63
Function keys	63
Windows® special keys	64
Overlay keys	64
Exploring the desktop	66
Using the Start menu	66
Starting a program	67
Saving your work	68
Printing your work	69
Using optional external diskettes	69
Inserting and removing diskettes	69
Copying documents to a diskette	70
Taking care of diskettes	71
Backing up your work	71
Restoring your work	72
Playing audio	73
Setting up for communications	74
Connecting your computer to a network	74
An overview of using the Internet	75
The Internet	75
The World Wide Web	76
Internet Service Providers	76
Connecting to the Internet	76
Surfing the Internet	77
Internet features	77
Uploading and downloading files from the Internet	78
Toshiba’s online resources	78
Chapter 4 - Mobile Computing	79
Toshiba’s energy-saver design	79
Running the computer on battery power	79
Using additional battery packs	80
Taking care of your battery	81
Safety precautions	81
Maximizing battery life	82
Charging batteries	83
Charging the main battery	83
Charging the RTC battery	84
Using a battery charger	84
Monitoring main battery power	85
Determining remaining battery power	85
What to do when the main battery runs low	86
Conserving battery power	87
Setting a power usage mode	87
Using battery alarms	89
Setting battery alarms	89
Turning off the display automatically	90
Enabling the screen saver	90
Changing the main battery	91
Removing the battery from the computer	91
Inserting a charged battery	93
Disposing of used batteries safely	94
Traveling tips	94
Chapter 5 - Expansion Options	95
Using your computer at the office	95
Optional Slim Port Replicator	96
Back of the optional Slim Port Replicator	96
Front of the optional Slim Port Replicator	96
Using the optional Slim Port Replicator	97
Attaching the optional Slim Port Replicator to the computer	97
Connecting the optional external USB diskette drive	98
Using an external keyboard	100
Connecting a keyboard	100
Using an external monitor	100
Connecting the monitor	100
Connecting a mouse or a printer	102
Using PC Cards	102
Inserting a PC Card	103
Hot swapping PC Cards	104
Removing a PC Card	105
Using a Secure Digital (SD) card	106
Inserting a Secure Digital (SD) card	106
Removing a Secure Digital (SD) card	106
Chapter 6 - Enhancing Productivity	107
Windows® 2000 special features	107
Personalizing your desktop	108
Customizing the taskbar	108
Bringing the world to your desktop	109
Changing desktop and browsing style	110
Personalizing individual windows	112
Customizing window toolbars	112
Displaying information about each folder	113
Emulating a full-size keyboard	114
Setting up for communications	115
Determining the COM port	115
Using the Ethernet LAN Port	116
Accessing a LAN	117
Exchanging data with another computer	117
Transferring application files	117
Setting up a direct cable connection	118
Using audio features	120
Using external speakers or headphones	120
Recording sounds	121
Using a microphone	121
Adjusting recording settings	122
Powering down the computer	122
Shut down command	123
Hibernation command	123
Standby command	124
Using Shut down	125
Shutting down off more quickly	125
Starting again after Shut down	128
Using Hibernation	128
Enabling the Hibernation command	128
Going into Hibernation mode more quickly	130
Starting again from Hibernation	131
Using Standby	132
Going into Standby mode more quickly	132
Starting again from Standby	133
Quickly changing your Shut down mode	134
Chapter 7 - Toshiba Utilities	135
Fn-esse	135
Starting Fn-esse	136
Assigning a key to a program or document	137
Viewing existing key assignments	139
Changing or removing existing key assignments	139
Hotkey utility	140
Expansion device properties	141
Accessing Mobile Extension Service Configuration	141
TOSHIBA Console	142
Customizing Your Computer	143
Network	143
Security	143
TOSHIBA Button Controls	143
Power Management	145
Toshiba Hardware Setup	147
Chapter 8 - If Something Goes Wrong	149
Problems that are easy to fix	149
Problems when you turn on the computer	151
The Windows® operating system is not working	153
Using Startup options to fix problems	153
Internet problems	154
Using Windows® 2000 Professional online Help	155
Resolving a hardware conflict	156
A plan of action	156
Resolving hardware conflicts on your own	156
Fixing a problem with Device Manager	158
Memory module problems	160
Power and the batteries	160
Keyboard problems	162
Display problems	162
Disk drive problems	164
Sound system problems	166
PC Card problems	167
Printer problems	170
Modem problems	171
Develop good computing habits	172
If you need further assistance	173
Before you call	173
Contacting Toshiba	173
Other Toshiba Internet Web sites	175
Toshiba’s worldwide offices	175
Appendix A - Hot Keys	179
Volume Control	179
Volume Mute	179
Password security	180
Without a password	180
With a password	180
Power usage mode	181
Standby mode	181
Hibernation mode	182
Display modes	183
Display brightness	183
Keyboard hot keys	184
Appendix B - Power Cable Connectors	185
Glossary	187