Toshiba Portege Z20T-C2111 Portege Z20t-C Series Windows 10 Users Guide
Toshiba Portege Z20T-C2111 Manual
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- Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 1
Portégé® Z20t-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 2
of California only. Model: Portégé Z20t-C Series Recordable and/or ReWritable Drive(s) all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 6
safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology committees of scientists who continually review and interpret the extensive research environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 7
problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba committees of scientists who continually review and interpret the extensive research - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 8
risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain with any other antenna or transmitter. Canada - Industry Canada (IC) This device complies with Industry Canada licence-exempt RSS standard(s). Operation is - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 9
9 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 10
related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union -out wheeled bin with a black bar symbol. If the product's battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 12
12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 13
Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 14
stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 15
stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 16
INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 17
and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 18
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 19
Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your device's features and specifications ..... 30 Documentation 30 Service options 30 Precautions 31 File management tips 32 Chapter 1: Getting Started 33 Selecting a place to work 33 Features and components 34 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 20
48 Charging the main battery 49 Using the device for the first time 50 Initial setup 50 Using the Start menu 50 Registering your device with Toshiba 51 To Shut Drive 58 Reset your PC 59 Installing drivers and applications 61 Using the TOSHIBA Dual Pointing Device .......... 62 Using the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 21
navigation 80 Mouse properties 81 Starting an app 82 Saving your work 83 Backing up your work 83 Toshiba's online resources 83 Chapter 3: Mobile Computing 84 Toshiba's energy-saver design 84 Running the device on battery power 84 Battery Notice 85 Power management 86 Charging the main - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 22
main battery 93 Taking care of your battery 93 Safety precautions 93 Maintaining your battery 94 Disposing or headphones ..... 104 Using the Web Camera 105 Using the microSD Card slot 106 Settings 115 TOSHIBA Recovery Media Creator 117 Service Station 117 TOSHIBA Application Installer - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 23
134 Error-checking 134 Web Camera help 136 Testing your internal Web Camera 136 Uninstall the Web Camera driver 136 Perform a system restore 137 Check for problems with third party applications 138 System Recovery 138 Sound help 138 Use the Sound troubleshooter 138 Check and set default - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 24
Uninstall the network adapter driver 146 Troubleshooting an Internet connection - How to verify TCP/IP 147 Downloading drivers and updates 149 Using Toshiba Service Station 149 Manually download and install drivers and updates 149 How to determine the correct drivers to download 150 Develop - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 25
Contents 25 Disabling or enabling the numeric overlay 162 Disabling or enabling the scroll lock 162 Keyboard dock eject 162 Keyboard dock backlight 162 Zoom In/Out 162 Volume control 163 Zoom (Display resolution 163 Cortana 163 Appendix B: Power Cord/Cable Connectors........164 Glossary - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 26
stable operating environment and optimum system performance for both AC power and battery modes. To conserve energy, your device's power management features have "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve the device's energy. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 27
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its device component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 28
, prices, system/component/options availability are all subject to change without notice. For the most up-to-date product information about your device, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 29
Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 30
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 31
Introduction Service options 31 Precautions Your device is designed to provide optimum in loud volume emitting from the device possibly causing hearing damage, and improper use and handling of batteries could result in possible injury. Never place a heavy object on the device and be careful not - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 32
32 Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device's memory. This memory is called "volatile memory" because it is only - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 33
information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or damage the device. Selecting a - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 34
that shipped with your device. Front Web Camera* Ambient light sensor Web Camera indicator* Internal microphones* Touch screen Windows® refer the Quick Start document that shipped with your device, or see "Using the TOSHIBA Dual Pointing Device" on page 62, "Using the touchpad" on page 63, - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 35
device to adjust the screen brightness to conserve battery power. ❖ Web Camera*-Allows you to take still photos (includes Camera" on page 105. ❖ Web Camera indicator*-Indicates the ON/OFF status of the Web Camera. ❖ Windows button*-Launches the Start menu. For more information refer to Help & Support - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 36
36 Getting Started Features and components Left side Security lock switch Security lock slot RGB (Monitor) port* HDMI™ Out port* *Available on certain models (Sample Illustration) Left side view Make sure the Security lock switch is in the unlocked position before attaching or detaching the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 37
and damage it. ❖ Volume control button-Allows you to increase/decrease the volume. ❖ Power indicator light-Indicates the ON/OFF status of the device. ❖ Battery indicator light-Indicates the ON/OFF status of the device. ❖ USB 3.1 (Type C) port-Allows the transfer of data via the USB 3.1 (Type C) to - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 38
to an HDMI-compatible television or external display device. ❖ microSD slot-Supports the use of microSD (SD™) media. For more information, see " /OFF status of the keyboard dock. ❖ DC-IN-Allows you to charge the battery and run the device on AC power via the Power cable. Bottom Emergency Pen* - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 39
Underside Keyboard Reset button Getting Started Features and components 39 (Sample Illustration) Underside view ❖ Keyboard Reset button-Allows you to reset your device in the event that the device has frozen. Never use a pencil to press the Reset button. Pencil lead can break off inside the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 40
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 41
Getting Started Features and components 41 ❖ Adjust the chair arm rests: they should be about the same height as the keyboard and comfortably support your arms, allowing your shoulders to relax. ❖ When using the keyboard, it should be centered in front of you. ❖ The keyboard and pointing device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 42
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 43
Getting Started Features and components 43 Typing style ❖ Learn to touch type so that you do not have to look down at the keyboard. ❖ Type with straight wrists. ❖ Type lightly. ❖ Learn the keyboard shortcuts for your applications. You will be more productive. ❖ Use the pointing device (e.g., - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 44
hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the device at a good height, remember to operate the with other items, consider using an ergonomicallydesigned device case. Seeking additional help Follow the advice from your employer - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 45
your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 46
from the power plug socket and device. Failure to follow these instructions could result in serious injury or permanent damage to the device. on the power again until you have taken the device to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface of - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 47
adding external or internal components to your device. These components include, but are not limited to, a mouse, keyboard, and printer. Your device contains a rechargeable main battery that needs to be charged before you can use it. To use external power or to charge the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 48
device's battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may fire or damage to the device possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 49
plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The device's main battery light gives you an indication of the main battery's current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 50
other hand to slowly open or close the display panel/tablet. Initial setup After turning on your device for the first time, follow the onscreen instructions on each screen in order to properly install the operating system and begin using your device. When you turn on the device for the first - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 51
an app" on page 82 and "Start button" on page 98. Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 52
52 Getting Started To Shut down your device Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your device 1 Click or touch the Start ( ) button in the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 53
corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. If you power down using the Sleep command and the battery discharges fully, your unsaved information will be lost. Be sure to save your work first. 2 Click or touch the Power ( ) icon in the Start menu - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 54
ON or placing the device into Sleep mode, as the functionality may be affected. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" on page 50. After starting your device for the first time you may want to - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 55
strongly recommended that you create a recovery drive (USB flash) using TOSHIBA Recovery Media Creator. If the recovery files on your internal storage create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the device are backed up to the USB flash - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 56
Recovery Media Creator process is complete. 7 Click or touch OK to finish. 8 Click or touch Close to close the TOSHIBA Recovery Media Creator. A message appears asking, "Would you like to free up drive space by deleting the HDD recovery data?" 9 Click or touch OK to - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 57
necessary. For example, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using TOSHIBA Recovery Media Creator" on page 55. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 58
58 Getting Started Recovering the Internal Storage Drive NOTE When you restore your system, only the operating system files and drivers originally shipped with the device are restored. Any applications you installed or files that you created are not restored during this process. Be sure to - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 59
or touch Troubleshoot (Reset your PC or set advance options). 6 Click or touch TOSHIBA Maintenance Utility. 7 Select TOSHIBA Recovery Wizard screen appears. 9 Select the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours. Reset your PC - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 60
2 Click or touch Settings ( ) in the Start menu. 3 Select Update & security ( ) in the Settings window. The Update & security window appears. (Sample Image) Update & security window 4 Select Recovery in the left pane of the Update & security window. 5 Click or touch the Get started button. (Sample - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 61
someone to recover your removed files. Use this option if you are recycling the PC. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 62
to install. 5 Click or touch Install. 6 Follow the on-screen prompts to complete the installation process, see "TOSHIBA Application Installer" on page 118. Using the TOSHIBA Dual Pointing Device (Available on certain models.) AccuPoint II pointing device AccuPoint II primary button AccuPoint II - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 63
left button on a mouse. When a step instructs you to click on or choose an item supported in certain applications, and only on certain models. NOTE The touchpad driver is pre-installed on your device. If this driver driver using the TOSHIBA Application Installer. For more information, see "TOSHIBA - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 64
Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 65
-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the touchpad - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 66
. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 67
device model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN + ( ) keys - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 68
panel/tablet) *Available on certain models (Sample Illustration) Video ports on side of device and keyboard dock For more information on purchasing a cable, visit accessories.toshiba.com. Selecting video cables To connect a device to the Micro HDMI Out port, you must purchase the appropriate cable. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 69
on the side of your device, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your device should automatically detect the external display device. Connecting an external monitor - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 70
70 Getting Started Using external display devices 1 Press the FN + ( ) keys. The Display options window opens displaying the available options. The FN + ( ) keys allow you to cycle through the display options and highlights the available options in the following order (only the first option is - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 71
. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your care of your device's battery, see "Taking care of your battery" on page 93. gently wipe the display panel/tablet and exterior case with a lightly dampened cloth. Moving the device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 72
. The easiest way to do this is to purchase an optional Security lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Security lock cable To secure the device: 1 Slide the Security Lock switch located on the Keyboard dock to the unlocked - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 73
Getting Started Caring for your device 73 5 Slide the Security Lock switch to the unlocked position. Security Lock switch (unlocked position) (Sample Illustration) Attaching security lock cable 6 Insert the cable's locking end into the security lock slot on the keyboard dock, and then engage the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 74
save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See "Saving your work" on page 83 for - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 75
Learning the Basics Computing tips 75 ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 76
dock To attach the tablet to the keyboard: 1 Make sure the Security Lock switch is in the unlocked ( ) position. 2 Align the guides on the keyboard dock bracket to the guide points at the bottom edge of the tablet and gently press the tablet straight down into the bracket until it clicks in - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 77
Learning the Basics Attaching the tablet and keyboard dock 77 3 Slide the Security Lock switch to the locked ( ) position to secure the tablet to the keyboard dock. Detaching the tablet and keyboard dock Close all applications and save all unsaved files before detaching the tablet from the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 78
( ) keys turn the touchpad ON/OFF. For more information, see "TOSHIBA Function Keys" on page 158. Special Windows keys Windows key Application key ( Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 97 ❖ Application - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 79
Learning the Basics Using the keyboard 79 Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop device's keyboard. (Sample - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 80
when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. This TOSHIBA Function key enables/disables the keyboard dock backlight. Touch screen NOTE Your device may come with a digitizer feature, enabling direct interaction with - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 81
out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 82
82 Learning the Basics Starting an app 3 Click or touch Devices ( ). The Devices window appears. 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 83
feature. Backing up your work Back up all the files you create in case something happens to your device. You can back up your files to different . Toshiba's online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 84
3 Mobile Computing This chapter covers all aspects of using your device while traveling. Toshiba's energy-saver design Your it for longer periods while traveling. Running the device on battery power The device contains a Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 85
utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 86
with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery If the device is leaking or its case is cracked, put on protective gloves to handle it. NOTE The device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 87
temperature (50 to 80 degrees Fahrenheit, 10 to 26 degrees Celsius). ❖ The battery is almost completely discharged. Leave the power connected and the battery should begin charging after a few minutes. HINT: Once the battery is fully charged, we recommend that you periodically operate your device on - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 88
, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the Battery indicator light ( ) with the Power indicator light ( ). When the Battery light or Power indicator light flashes amber, it indicates that the system is suspended (using the Windows operating - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 89
Sleep mode or to completely shut down when the notification goes off. To change the default notification settings: 1 Right-click or touch & hold the Battery ( ) icon in the notification area. 2 Click or touch Power Options in the pop-up menu. 3 Click or touch Change plan settings under the plan - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 90
working, since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep, which saves power when you turn off the device and turn it back on again ❖ Use the Windows power-saving option plans These - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 91
option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click or touch the Battery ( ) icon in the notification area. 2 Click or touch Power & sleep settings. 3 In the System window, click or touch Power & sleep. 4 Click or touch - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 92
the plan you wish to edit. This screen allows you to change basic settings. 7 Click or touch Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click or touch the plus signs to expand each item and to see what - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 93
the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the device is leaking or its case is cracked, put on protective gloves to handle - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 94
device on a sunny ledge or in a place where it could get wet or covered in dust. ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 95
Mobile Computing Traveling tips 95 NOTE Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability. NOTE To enable/disable the wireless antenna, press the FN + ( ) keys or use the Airplane mode switch - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 96
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 97
Exploring Your Device's Features Exploring the desktop 97 Finding your way around the desktop Your device's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 98
insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 99
Exploring Your Device's Features Exploring the desktop 99 ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the device For more information, see "Using the Start menu" on page 50 and " - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 100
100 Exploring Your Device's Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 101
using symbols to indicate the number of applications that have updates available or the status of a running application. Raw notifications you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 102
enable/disable the wireless antenna, press the FN + ( ) keys or use the Airplane mode switch located under Networks. For help with common Wi-Fi networking problems, see "Wireless networking problems" on page 143. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 103
103 Exploring Your Device's Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 104
104 Exploring Your Device's Features Exploring audio features 3 Click or touch Voice Recorder. (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 105
For headphones, use the device's volume control. Using the Web Camera Your device may come with two built-in Web Cameras. One is located on the front and one on the back of the device. With these Web Cameras you can do the following: ❖ Take pictures and record videos - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 106
supports the use of a microSD Card. This medium can be used with a variety of digital products: digital music players, smartphones, digital cameras, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 107
107 Exploring Your Device's Features Using the microSD Card slot Removing memory media 1 Prepare the card for removal by clicking or touching the Show hidden icons ( ) icon, if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media ( ) icon. 2 Highlight, - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 108
shown in the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor 108 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 109
109 Utilities and Applications eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 110
protection for your files. When you set a password, you must enter the password before you can work on your device again. TOSHIBA supports different types of passwords on your device: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings. This - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 111
111 Utilities and Applications Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 112
OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 113
113 Utilities and Applications Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 114
114 Utilities and Applications Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 115
Applications System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system have the following tabs: ❖ General-Allows you to view the current BIOS version or change certain settings back to their default values ❖ Display- - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 116
Function key. ❖ USB ❖ Legacy USB Support-Allows you to enable/disable the keyboard/mouse Camera. ❖ SD Host Controller-Allows you to enable/disable the SD host controller. ❖ Intel® Turbo Boost Technology 2.0-Allows you to enable/disable the Intel Turbo Boost Technology 2.0 function. ❖ Critical Battery - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 117
will alert you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station. 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 118
bundled with your device. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 119
power button and FN key combination uses, and AC adaptor, battery, LCD, fan, HDD, sound volume, wireless communication, docking, TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 120
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 121
121 If Something Goes Wrong Problems when you turn on the device 2 Select the program or happen if the device was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows from shutting down. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 122
several hours, which will deliver a slow, steady "trickle-charge" to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 123
battery light is blinking when the device is on. If the battery match, contact Toshiba. See "Contacting Toshiba" on page problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 124
menu will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options. Advanced Startup. The device restarts. 5 Click or touch Troubleshoot from the menu. After Restart, you now have several System will automatically look for problems and repair them if possible. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 125
set. ❖ Enable debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services. If the device starts and runs in Safe Mode - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 126
interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the device nor recharge the battery. Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 127
. This is normal for all batteries. For more information on maintaining battery power, see "Charging the main battery" on page 86. Keyboard help NOTE If the problem is with an external keyboard connected to your device, you may need to update your keyboard driver. Refer to the documentation that - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 128
Reset button. Pencil lead can break off inside the device and damage it. Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 129
see "To Restart your device" on page 53. The driver is then reinstalled automatically. Perform a system restore You can working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the FN - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 130
touchpad. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your device. 2 If prompted, follow the on-screen instructions for installation. NOTE The device may automatically download the needed driver for your mouse - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 131
is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your device. NOTE In order to determine - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 132
Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 133
133 If Something Goes Wrong Display problems HINT: Pressing the FN + ( ) keys several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 134
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 135
135 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 136
check that the hardware configuration meets its needs. Web Camera help There are a few easy steps to troubleshooting and fixing Web Camera issues. Any one of the steps below may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 137
help NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your device, see "To Restart your device" on page 53. The driver is then reinstalled automatically. Perform a system restore You - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 138
, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party application. System Recovery The final troubleshooting step is to perform a system recovery. Recovering - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 139
139 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 140
Sound Audio driver and select Uninstall. NOTE ❖ Do NOT select the "Delete the driver software for this device" box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 141
be listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your device, see "To Restart your device" on page 53. Perform - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 142
firmly attached to the device and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the device is on. Disable - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 143
networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, case-sensitive. ❖ Check the Windows Control Panel's Device Manager to verify that the Wi-Fi adapter is recognized by the Windows operating system, and that the driver - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 144
144 If into your device's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 145
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 146
Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with Uninstall the network adapter driver You can Uninstall the network adapter driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 147
your device, see "To Restart your device" on page 53. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 148
148 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER. 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 149
notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 150
to download When downloading or updating drivers, it is important to choose the correct driver that will work properly for the specific device in (or connected to) your device. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 151
steps you can follow every time you experience a problem with the device. Your ability to solve problems will improve as you learn about how the device self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 152
quickly creates restore points - 'snapshots' of your Windows operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock,' restoring - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 153
your device's system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next or external hard drives. An external hard drive is recommended in case the internal storage drive fails. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 154
You cannot back up the device while running on battery power. Connect the AC adaptor before continuing. 1 instructions to back up your files. For additional Help, press the ( ) key to launch the Windows Help and Support ❖ Have your back up media on hand in case you need any files from them. ❖ Do not - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 155
to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 156
will find answers for many commonly asked technical questions in addition to downloadable software drivers, BIOS updates, and many other downloads. Contacting Toshiba Toshiba's Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 157
, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 Japan Latin America and Caribbean Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec. CP - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 158
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 159
user logon screen will appear and a user with a valid account will need to log back on to gain access to the device. Power plan This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 160
key places the device into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options, see "Directing the display output when your device is attached - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 161
Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touchpad This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad press the FN + ( ) keys. For more information on using the touchpad - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 162
the numeric overlay. Disabling or enabling the scroll lock This TOSHIBA Function key enables/disables the scroll lock. Keyboard dock eject This TOSHIBA Function key ejects the keyboard dock. Keyboard dock backlight This TOSHIBA Function toggles the settings for the keyboard dock backlight: ❖ Always - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 163
Function Keys Functions Volume control This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select Fn+ [Space - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 164
for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom CSA approved Europe BS approved Australia VDA approved NEMKO approved AS approved 164 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 165
Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD-ROM Compact Disc - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 166
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 167
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 168
usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)-See BIOS. baud rate-The speed at which a recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 169
169 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 170
the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache case) or internal (inside the computer's case). Printers, disk drives, and modems are examples of devices. device driver-A program (called a "driver - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 171
while moving the pointer to drag a selected object. In the Windows operating system, this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also DVD-ROM. DVD-ROM (Digital Versatile [or Video] Disc Read-Only - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 172
172 Glossary eSATA-An external device that supports hot swapping and fast data transfer. Very useful in storing and transferring large files. executable file-A computer program that is ready to run. Application programs - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 173
Fn key can set system options or control system parameters, such as the battery save mode. (2) A key or combination of keys that activates a memory connected with HDMI cables. See also HDMI. Hibernation-A feature of many Toshiba computers that saves to the internal storage drive the current state of - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 174
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 175
175 Glossary load-To move information from a storage device (such as a hard disk) into memory for processing. local area network-See LAN. logical drive-A section of a disk that is recognized by the operating system as a separate disk drive. A system's logical drives may differ from its physical - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 176
176 Glossary non-interlaced-A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced. non-system disk-A disk for storing programs and data that cannot be used to start the computer. Compare - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 177
where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 178
or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card used to store and - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 179
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 180
light 38 audio features 103 B backing up data 32 backing up files 75, 83 Backlit keyboard dock 80 battery 180 battery life 85 care 93, 94 changing 93 charge indicator light 49 charge time 86 charger 86 charging 49, 86 conserving power 90 determine remaining power 88 indicator light 88 low charge 89 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 181
start troubleshooting 121 directing display output 69 disabling touchpad 67 display troubleshooting 134 display devices external 68 display, external adjusting 70 disposal information 18 disposing of your device 94 documentation 30 downloading drivers/updates determine correct drivers 150 manually - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 182
182 Index Toshiba Service Station 149 drivers downloading 149 E easy to fix problems troubleshooting 120 eco power plan 92 eco Utility 109 Emergency Pen 38 enabling touchpad 67 enabling/disabling cursor control overlay 162 enabling/disabling numeric overlay 162 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 183
87 AC power light 48, 49 battery light 49 Web Camera light 105 Licenses 17 light Attach/Detach indicator 38 Battery indicator (device) 37 Power indicator 106 microSD slot 38 monitor connecting 69 monitor problems troubleshooting 133 monitoring battery power 87 mouse properties 81 moving the device - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 184
/cable connectors 164 energy-saving features 84 power and battery troubleshooting 126 Power button (device) 37 power down shut problems troubleshooting 142 problem solving contacting Toshiba 156 projector connecting 69 R recording sounds 103 recovery creating a recovery drive 55 installing drivers - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 185
verify hardware 146 troubleshoot Internet connection, verify network status 145 troubleshoot Internet connection, verify TCP/IP 147 troubleshooting 132 AC power light is blinking 122 battery light is blinking 123 bookmarked site not found 126 configuring multiple monitors 133 contacting Toshiba 155 - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 186
system restore 132 touchpad properties 132 uninstall/reinstall driver 130 troubleshooting Web Camera System Recovery 138 system restore 137 testing 136 third party apps 138 uninstall/reinstall driver 136 turning on device troubleshooting 121 U updates downloading 149 USB 3.0 port 38 USB 3.1 (Type - Toshiba Portege Z20T-C2111 | Portege Z20t-C Series Windows 10 Users Guide - Page 187
control button 37 W warranty standard limited warranty 30 Web Camera using 105 Web camera Back 35 Front 35 Web camera indicator Front 35 Web sites 156 Wi-Fi wireless networking 101 Windows button 35 Windows operating system desktop 96 troubleshooting 123 Windows Store 101 wireless networking 101
GMAD00452010
12/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 120
in this guide.
Portégé
®
Z20
t
-C
Series
User’s Guide
(Windows 10)