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Problems when you turn on the computer

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208 If Something Goes Wrong Problems when you turn on the computer Your program performs an illegal operation. If you receive the message, "Your program has performed an illegal operation," close the window and continue working. If it happens again, record the details of the message and consult the software manufacturer. To record the details: 1 Click the Details button and select the text the operating system displays. The Details button displays information that the software manufacturer needs to help you solve your problem. 2 Press Ctrl + C to copy the text to the clipboard. 3 Open Notepad (click Start, All Programs, Accessories and then click Notepad). 4 Press Ctrl + V to paste the details into Notepad. 5 Add a paragraph break and type some notes describing what you were doing when you received the message and how the error can be reproduced. 6 Save the file and refer to it when you contact the software manufacturer. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adaptor and power cord/cable properly or installed a charged battery. Press and hold the power button for at least 10 seconds. If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. Verify that the computer is on by looking at the on/off indicator. If the indicator is glowing, the computer is on.

Section	Page
Tecra® A7 Series User's Guide	1
Contents	26
Introduction	35
This guide	37
Safety icons	37
Other icons used	38
Other documentation	38
Service options	39
Chapter 1: Getting Started	40
Selecting a place to work	40
Creating a computer-friendly environment	40
Keeping yourself comfortable	41
Precautions	41
Important information on your computer’s cooling fan	43
Setting up your computer	44
Setting up your software	45
Registering your computer with Toshiba	46
Adding optional external devices	46
Connecting to a power source	47
Charging the main battery	50
Using the computer for the first time	51
Opening the display panel	51
Your computer’s features and specifications	52
Turning on the power	53
Adding memory (optional)	54
Installing a memory module	54
Removing a memory module	61
Checking total memory	63
Hard Drive Recovery Utilities	63
Creating Recovery CDs/DVDs	64
Hard Disk Drive Recovery using the recovery partition	66
Hard Disk Drive Recovery using the Recovery media	71
Deleting the Hard Disk Recovery Utility	74
Installing drivers and applications	75
Using the TouchPad™	75
Scrolling with the TouchPad™	76
Control buttons	76
Disabling or enabling the TouchPad™	77
Using external display devices	78
Directing the display output when you turn on the computer	79
Adjusting the quality of the external display	80
Using an external keyboard	80
Using a mouse	81
Connecting a printer	81
Setting up a printer	82
Connecting an optional external diskette drive	83
Turning off the computer	84
Options for turning off the computer	84
Using the Turn Off Computer or Shut Down commands	87
Using and configuring Hibernation mode	89
Using and configuring Standby mode	91
Closing the display panel	93
Caring for your computer	93
Cleaning the computer	93
Moving the computer	93
Using a computer lock	94
Chapter 2: Learning the Basics	95
Computing tips	95
Using the keyboard	97
Character keys	97
Making your keyboard emulate a full-size keyboard	97
Ctrl, Fn, and Alt keys	98
Function keys	98
Windows special keys	99
Overlay keys	99
Using the overlay to type numeric data	100
Starting a program	100
Starting a program from the Start menu	101
Starting a program from Windows® Explorer	102
Starting a program from the Run dialog box	103
Saving your work	104
Printing your work	106
Backing up your work	107
Restoring your work	108
Using the optical drive	108
Optical drive components	109
Inserting a compact disc	110
Playing an audio CD	112
Playing optical media	113
Creating a CD/DVD	114
Removing a disc with the computer on	115
Removing a disc with the computer off	115
Caring for CD or DVD discs	116
Toshiba’s online resources	116
Chapter 3: Mobile Computing	117
Toshiba’s energy-saver design	117
Running the computer on battery power	117
Battery Notice	118
Power management	119
Using additional batteries	119
Charging batteries	120
Charging the main battery	120
Charging the RTC battery	121
Monitoring main battery power	122
Determining remaining battery power	124
What to do when the main battery runs low	125
Setting battery alarms	125
Conserving battery power	126
Power Profiles	127
Using a hot key to set the Power Profile	128
Changing the main battery	129
Removing the battery from the computer	129
Inserting a charged battery	131
Taking care of your battery	132
Safety precautions	132
Maximizing battery life	133
Disposing of used batteries	135
Traveling tips	136
Chapter 4: Exploring Your Computer’s Features	137
Exploring the desktop	137
Finding your way around the desktop	138
Setting up for communications	140
Connecting the modem to a telephone line	142
Connecting your computer to a network	144
An overview of using the Internet	146
The Internet	147
The World Wide Web	147
Internet Service Providers	147
Connecting to the Internet	148
Surfing the Internet	149
Internet features	149
Uploading to, and downloading files from, the Internet	150
Exploring audio features	150
Recording sounds	150
Using external speakers or headphones	152
Using PC Cards	153
Inserting a PC Card	153
Removing a PC Card	154
Setting up a PC Card for your computer	155
Using an ExpressCard™	155
Inserting an ExpressCard™	155
Removing an ExpressCard™	156
Using the Bridge Media Adapter Slot	157
Inserting memory media	158
Removing memory media	158
Using the i.LINK® port	159
Using an expansion device	160
Using an Optional Advanced Port Replicator III Plus with your computer	160
Chapter 5: Toshiba Utilities	161
TOSHIBA Assist	162
Connect	163
Secure	164
Protect & Fix	165
Optimize	166
TOSHIBA Application Installer	167
Setting passwords	168
Using an instant password	168
Setting a user password	169
Disabling a user password	169
Using a supervisor or user password	170
Setting a supervisor password	170
Deleting a supervisor password	171
TOSHIBA PC Diagnostic Tool Utility	172
TOSHIBA HDD Protection Utility	173
Fn-esse®	174
Starting Fn-esse®	174
Using drag-and-drop to assign a key	175
Using the keyboard or pointing device to assign a key	176
Viewing existing key assignments	177
Changing or removing existing key assignments	177
TOSHIBA Hotkey Utility	178
TOSHIBA SD™ Memory Card Format Utility	179
TOSHIBA Power Saver	180
Preset Power Profiles	181
Quickly creating a new power profile	181
Customizing a power profile	181
Mouse Utility	182
Toshiba Hardware Setup	183
TOSHIBA Mobile Extension	186
TOSHIBA Zooming Utility	187
TOSHIBA Button Controls	189
CD/DVD Drive Acoustic Silencer	190
Trusted Platform Module (TPM)	191
Toshiba Accessibility	192
Fingerprint Authentication Utility	193
Fingerprint utility limitations	193
Fingerprint Enrollment	193
Fingerprint Logon	195
Power-on Security	195
Control Center	197
Password Bank	199
Care and maintenance of your fingerprint reader	203
Fingerprint reader limitations	205
Chapter 6: If Something Goes Wrong	206
Problems that are easy to fix	206
Problems when you turn on the computer	208
The Windows® operating system is not working	212
Using Startup options to fix problems	212
Internet problems	213
The Windows® XP operating system can help you	214
Resolving a hardware conflict	215
A plan of action	215
Resolving hardware conflicts on your own	216
Fixing a problem with Device Manager	217
Memory problems	219
Power and the batteries	220
Keyboard problems	222
Display problems	223
Disk drive problems	225
Optical drive problems	228
Sound system problems	229
PC Card problems	230
Printer problems	233
Modem problems	234
Wireless networking problems	235
DVD operating problems	238
Develop good computing habits	241
Data and system configuration backup in Windows XP	242
If you need further assistance	248
Before you contact Toshiba	248
Contacting Toshiba	249
Other Toshiba Internet Web sites	250
Toshiba’s worldwide offices	250
Appendix A: Hot Keys	252
Volume Mute	252
Password security	253
Without a password	253
With a password	253
Maintaining security when the battery is not fully charged	254
Power profile	255
Standby mode	255
Hibernation mode	256
Display modes	257
Display brightness	257
Disabling or enabling wireless devices	258
Disabling or enabling the TouchPad	258
Zooming applications in/out	259
Keyboard hot keys	259
Appendix B: Power Cord/Cable Connectors	260
Appendix C: Using ConfigFree™ with your Toshiba Computer	261
Getting Started	262
Starting ConfigFree	262
ConfigFree Utilities	264
Connectivity Doctor	264
Search for Wireless Devices	268
Profile Settings	273
ConfigFree SUMMIT	277
Quick Connect	280
Using the Automatic Switch	284
Semi-Automatic Switch Feature	285
Glossary	286