Vtech CS5121-2 User Manual

Vtech CS5121-2 Manual

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  • Vtech CS5121-2 | User Manual - Page 1
    User's manual www.vtechphones.com Models: CS5121-2/CS5121-3 CS5122-3/CS5121-4
  • Vtech CS5121-2 | User Manual - Page 2
    product. Before using this telephone, please read the Important safety instructions on page 47 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation
  • Vtech CS5121-2 | User Manual - Page 3
    1 Parts checklist 1 Telephone base and charger(s) installation 2 Battery installation and charging 3 Mounting bracket installation 4 Handset layout 6 Telephone base layout 7 Telephone settings 8 Date and time 8 Ringer 9 Ringer volume (handset 9 Dial mode 10 Home area code 10 Language 11
  • Vtech CS5121-2 | User Manual - Page 4
    42 Remote access 43 Appendix 44 Handset display screen messages 44 Battery 46 Important safety instructions 47 Troubleshooting 48 Operating range 59 Maintenance 59 About cordless telephones 60 Warranty 60 FCC, ACTA and IC regulations 62 The RBRC® seal 63 Technical specifications 64
  • Vtech CS5121-2 | User Manual - Page 5
    warranty service. CHARGE 1. Quick start guide A BC DEF JKL MNO PQRS TUV WXYZ TONE OPER 3. 2. Handsets (2 for CS5121-2, 3 for CS5121-3/CS5122-3, 4 for CS5121-4) Telephone base with mounting bracket 4. Telephone base power adapter • To purchase replacement batteries or power adapter
  • Vtech CS5121-2 | User Manual - Page 6
    about DSL filters. Telephone wall jack DSL filter (not included) required if you have DSL high-speed Internet service Telephone base power adapter Electrical outlet (not controlled by a wall switch) Charger adapter Telephone line cord AC 7.5V Charger Telephone base  www.vtechphones
  • Vtech CS5121-2 | User Manual - Page 7
    into place. 4. Charge the handset by placing it in the telephone base or charger. The handset charge light will be on when charging. • If the handset will not be used for a long period of time, remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at
  • Vtech CS5121-2 | User Manual - Page 8
    bracket installed, ready for desktop use. You may also mount your telephone onto a standard telephone wall plate. Wall mounting bracket installation: To prepare the telephone base for wall mounting, you will need to remove the bracket if it is currently attached for desktop use. Press on the
  • Vtech CS5121-2 | User Manual - Page 9
    bracket installation: Your phone comes ready for table or desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow these steps: 1. Insert the lower portion tabs of the mounting bracket into the upper grooves of the telephone base. 2. Snap the
  • Vtech CS5121-2 | User Manual - Page 10
    layout /VOL+/ CHARGE light • On when the handset is charging in the telephone base or charger. /VOL-/CID • When the telephone is not in use, press to review the call log. • Press and hold while the phone is not in use to adjust ringer volume. • During a call, press to decrease the listening
  • Vtech CS5121-2 | User Manual - Page 11
    call. • On steady while on a call. FIND HANDSET • Press to page all handsets (page 14). RECORD • Press to record a memo (page 40) or an announcement on the answering system (page 38). CLOCK • Press to preview the date and time. Press again to set the clock (page 33). www.vtechphones.com Message
  • Vtech CS5121-2 | User Manual - Page 12
    need to be reset. Telephone settings Date and time If you subscribe to caller ID service, the date and time will be set automatically with the next incoming call. If you do not have caller ID service, you can set the date and time manually and individually for each handset. 1. Press PROG when the
  • Vtech CS5121-2 | User Manual - Page 13
    . You will hear a confirmation tone. www.vtechphones.com • If the ringer volume is set to off, RINGER OFF and will be displayed. • Even if the ringer volume is set to off, the handsets will still ring when you press FIND HANDSET. • The telephone base ringer volume is set separately. See page 35 for
  • Vtech CS5121-2 | User Manual - Page 14
    the stored home area code. ___ will be displayed. Telephone settings Dial mode If you have touch tone service, the telephone is ready for use as soon as the battery is charged. If you have pulse (rotary) service, you will need to change the dial mode. 1. Press PROG when the handset is not in use
  • Vtech CS5121-2 | User Manual - Page 15
    seBtatisnigc soperation Telephone settings Language 1. Press PROG when the handset is not in use. 2. Press or until LANGUAGE is displayed. 3. Press SELECT. The current setting flashes. 4. Press or until the screen displays the desired language (English, Espanol or Francais). 5. Press SELECT
  • Vtech CS5121-2 | User Manual - Page 16
    the phone number first. You can press to backspace and press CHAN/REMOVE to erase digits. 2. Press /FLASH to dial. Answer calls • Press any dial pad keys (except /VOL-/CID, /VOL+/ and OFF) to answer an incoming call. End calls • Press OFF or put the handset back to the telephone base or charger to
  • Vtech CS5121-2 | User Manual - Page 17
    change from pulse to touch tone dialing during a call by pressing TONE*. This is useful if you need to send touch tone signals to access telephone banking or long distance services. Once you have initiated your call by dialing the phone number in pulse (rotary), press TONE*. Now, all subsequent key
  • Vtech CS5121-2 | User Manual - Page 18
    displayed on all handset screens. • Press FIND HANDSET again or put the handset back in the telephone base to stop the paging tone of all handsets. -OR- Press OFF on the selected handset or put it back in the charger to stop the paging tone of that particular handset. 14 www.vtechphones
  • Vtech CS5121-2 | User Manual - Page 19
    has answered the transferred call, the originating handset screen will display SYSTEM HS BUSY. • Press /FLASH on the originating handset to cancel the call forwarding before any other handset answers the call. • If no handset answers the forwarded call within 30 seconds, the call will be forwarded
  • Vtech CS5121-2 | User Manual - Page 20
    . If you make changes to the directory of one handset, they will not be reflected in the other handsets. Telephone operation Directory The directory can store up to 20 entries (including nine speed dial entries). Each entry may consist of a number up to 24 digits and a name up to 14 characters
  • Vtech CS5121-2 | User Manual - Page 21
    Telephone operation Character chart Use the dial pad keys and the chart below to enter a name (up to 14 characters). An error tone will sound if you try to enter more than 14 characters. Each press of a particular key causes the characters to be displayed in the following order: Dial key 1 2 3 4 5
  • Vtech CS5121-2 | User Manual - Page 22
    Telephone operation Edit a directory entry 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial move on to the phone number. • Use the dial pad keys to edit
  • Vtech CS5121-2 | User Manual - Page 23
    TelBeapshiconoepeorpateiorantion Telephone operation Delete a directory entry 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the first
  • Vtech CS5121-2 | User Manual - Page 24
    Telephone operation Copy a directory entry into speed dial 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the first letter of the entry
  • Vtech CS5121-2 | User Manual - Page 25
    Telephone operation Speed dial Your telephone can store up to nine telephone numbers with names (up to 14 characters and 24 digits in each location) in the speed dial memory locations you assign in each handset. Store a speed dial entry 1. Press PROG when the handset
  • Vtech CS5121-2 | User Manual - Page 26
    Telephone operation Edit a speed dial entry 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in CHAN/REMOVE to erase a character. 4. Press SELECT to move on to the phone number. Use the dial pad keys to edit the number. • Press to move the cursor to
  • Vtech CS5121-2 | User Manual - Page 27
    TelBeapshiconoepeorpateiorantion Telephone operation Delete a speed dial entry 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the desired entry, press SELECT. Then press or until DEL (delete) flashes. 3. Press
  • Vtech CS5121-2 | User Manual - Page 28
    Telephone operation Reassign speed dial locations 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the desired entry, press SELECT. Press or until SPEED flashes. 3. Press SELECT. The screen displays ENTER 1-9.
  • Vtech CS5121-2 | User Manual - Page 29
    caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your telephone service provider. Contact your telephone service provider if: • you have
  • Vtech CS5121-2 | User Manual - Page 30
    on all handsets is automatically set and updated with incoming caller ID information if you subscribe to this service. • Due to regional service differences, telephone numbers. 26 Telephone operation Call log Caller's name VTECH Time of call 800-595-9511 NEW05 6:10AM 08/17 Caller's telephone
  • Vtech CS5121-2 | User Manual - Page 31
    1 plus the area code plus the seven digits. You can change the number of digits that you dial from or store in the call log. While reviewing the call log, press # repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the
  • Vtech CS5121-2 | User Manual - Page 32
    Telephone operation Dial a call log number 1. Press /VOL-/CID to enter the call log when the handset is not in use. 2. Press or to select the desired entry, then press /FLASH. -OR1. Press /VOL-/CID to enter the call log when the handset is not in use. 2. Press or to select the desired entry. 3.
  • Vtech CS5121-2 | User Manual - Page 33
    handset is not in use. 2. Press or to select the desired entry. If you wish to change how the number is saved, press # repeatedly until the desired option displays. See the Make call log entries ready to dial . Press SELECT to move on to the phone number. 6. Edit the number if necessary.
  • Vtech CS5121-2 | User Manual - Page 34
    select the entry to be deleted. 3. Press CHAN/REMOVE. You will hear a confirmation beep. Delete all entries: 1. Press and hold CHAN/REMOVE when the telephone is not in use. The screen displays ERASE ALL? N Y. The current choice flashes. 2. Press until Y (yes) flashes. 3. Press SELECT. You will hear
  • Vtech CS5121-2 | User Manual - Page 35
    : PRIVATE NAME When: The caller is blocking the name information. PRIVATE NUMBER PRIVATE CALLER UNKNOWN NAME The caller is blocking the telephone number information. The caller is blocking the name and number information. This caller's name is unavailable. UNKNOWN NUMBER This caller's number
  • Vtech CS5121-2 | User Manual - Page 36
    39). Shows the status and number of messages (page 42). Press to turn the answering system on or off (page 33). Press to record a memo (page 40) or an announcement on the answering system (page 38). Press to set the clock (page 33). Press to enter announcement mode (pages 37-38). Press to
  • Vtech CS5121-2 | User Manual - Page 37
    the current year. 6. Press /SKIP or /REPEAT until the system announces the correct year, then press CLOCK. The system announces the current clock setting and exits the clock menu. • If you have caller ID service the clock will be set automatically with incoming calls, but you will need to make sure
  • Vtech CS5121-2 | User Manual - Page 38
    system Answering system setup The answering system uses voice prompts to guide you through the steps to set up the answering system. Press /PLAY/STOP anytime to save and exit the SET UP menu. Set number of rings This feature allows you to select the number of rings before the answering system
  • Vtech CS5121-2 | User Manual - Page 39
    and return to the idle mode. Set remote access code A two-digit security code is required to access the answering system from any touch tone telephone. The preset code is 19. You can set the remote access code from 10 to 99. To set the remote access code: 1. Press SET UP when in idle mode until the
  • Vtech CS5121-2 | User Manual - Page 40
    alert tone to function. Answering system Set message alert tone This feature programs the system to beep every 10 seconds to alert you of new messages when the telephone is not in use. The tone will stop when all new messages have been reviewed. To set the message alert tone: 1. Press SET UP
  • Vtech CS5121-2 | User Manual - Page 41
    is the greeting callers hear when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with "Hello, please leave a message after the tone." You can use this preset announcement, or replace it with your own. While in the ANNC menu, press ANNC again
  • Vtech CS5121-2 | User Manual - Page 42
    "Announcement. Press PLAY or press RECORD." 2. Press RECORD and the system announces, "Record after the tone. Press STOP when you are done." 3. After the tone, speak towards the microphone at the bottom front of the telephone base from about nine inches away. 4. Press /PLAY/STOP when finished
  • Vtech CS5121-2 | User Manual - Page 43
    message indication The message display counter will flash when there are new answering system messages. If the new message alert tone is turned on, the telephone base will beep every ten seconds when there are unreviewed messages. Message playback 1. Press /PLAY/STOP to listen to messages. 2. Press
  • Vtech CS5121-2 | User Manual - Page 44
    messages. Record a memo 1. Press RECORD when in idle mode. The system announces, "Record after the tone. Press STOP when you are done." 2. After the tone, speak towards the microphone at the bottom front of the telephone base from about nine inches away. 3. Press /PLAY/STOP when finished recording
  • Vtech CS5121-2 | User Manual - Page 45
    is on, you can listen at the telephone base to a caller leaving a message on the answering system. If the base volume is set to 1, you will not hear your messages as callers leave them. Call intercept When a caller is leaving a message on the answering system and you decide to answer the call, press
  • Vtech CS5121-2 | User Manual - Page 46
    and old messages recorded. The telephone base may have lost and regained power. Time and day may need to be set. Memory is full with total access code while setting. Current number of rings while setting. System is answering a call, or being set the time and date, or being accessed remotely. System
  • Vtech CS5121-2 | User Manual - Page 47
    system Remote access A two-digit security code is required to access the system remotely from any touch tone telephone that does not share the same line with your answering system. The factory preset code is 19; see page 35 to change it. 1. Dial your telephone number from any touch tone telephone
  • Vtech CS5121-2 | User Manual - Page 48
    XX MISSED CALLS **PAGING** PARALLEL SET ON PHONE POWER FAILURE OR OUT OF RANGE **RINGING** When: The battery needs to be recharged. There are no call log entries. The cordless handset is searching for the telephone base. There are no directory entries. The answering system is in use. The directory
  • Vtech CS5121-2 | User Manual - Page 49
    Handset display screen messages Displays: RINGER OFF SCANNING... SYSTEM HS BUSY When: The handset ringer is turned off. The telephone base is searching for another available channel. Another system handset is in use. Appendix www.vtechphones.com 45
  • Vtech CS5121-2 | User Manual - Page 50
    indicator on the handset screen is flashing. CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions: • Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
  • Vtech CS5121-2 | User Manual - Page 51
    leak. 15. Only put the handset of your telephone next to your ear when it is in normal talk mode. 16. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under
  • Vtech CS5121-2 | User Manual - Page 52
    in Canada, call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger(s) after use. • Make sure the power adapter is securely
  • Vtech CS5121-2 | User Manual - Page 53
    • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset. • The telephone might be malfunctioning. Please see the Warranty section of this user's manual (page 60) for further instruction. Appendix www.vtechphones
  • Vtech CS5121-2 | User Manual - Page 54
    not controlled by a wall switch. • Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up
  • Vtech CS5121-2 | User Manual - Page 55
    Troubleshooting Problem The telephone does not ring when there is an incoming call. Suggestion • Make sure the handset ringer is on (page 9) and the telephone base ringer is on (page 35). • Make sure the telephone line cord and power adapter are plugged in properly (page 2). • The handset may be
  • Vtech CS5121-2 | User Manual - Page 56
    Troubleshooting Problem I cannot dial out. Suggestion • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.
  • Vtech CS5121-2 | User Manual - Page 57
    Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. My calls cut in and out when I am using the cordless handset. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the
  • Vtech CS5121-2 | User Manual - Page 58
    Troubleshooting Problem Suggestion My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which
  • Vtech CS5121-2 | User Manual - Page 59
    Troubleshooting Problem Suggestion Caller ID entries do not match the numbers I need to dial. • Although the call log entries you receive have 10 digits, (the area code plus the seven-digit number,) in some areas, you may need to dial only seven digits, or a 1 plus the seven digits, or a 1 plus
  • Vtech CS5121-2 | User Manual - Page 60
    sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when the announcement is playing. Wait
  • Vtech CS5121-2 | User Manual - Page 61
    Troubleshooting Problem Suggestion The messages on the system are very difficult to hear. • Press VOL+ on the telephone base to increase the speaker volume. My cordless handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug
  • Vtech CS5121-2 | User Manual - Page 62
    Troubleshooting Problem Suggestion Common cure for electronic equipment • If the unit is not responding normally, try putting the handset in the telephone base or the charger(s). If it does not seem to respond, try the following (in the order listed): • Disconnect the power to the telephone base
  • Vtech CS5121-2 | User Manual - Page 63
    Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance ---- which can vary with the locations of the telephone base and handset, the weather
  • Vtech CS5121-2 | User Manual - Page 64
    as those on corded telephones. • Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged
  • Vtech CS5121-2 | User Manual - Page 65
    installation or repair of systems outside the unit. How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user's manual - a check of the
  • Vtech CS5121-2 | User Manual - Page 66
    telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user's manual
  • Vtech CS5121-2 | User Manual - Page 67
    corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., Industry Canada technical specifications. The RBRC® seal The RBRC® seal on the nickel-cadmium battery indicates that VTech Communications,
  • Vtech CS5121-2 | User Manual - Page 68
    X 92.0mm X 50.0mm) Handset: 5.14oz (145.6g) (including battery) Telephone base: 9.17oz (260g) Charger: 2.37oz (67.2g) Handset: 3.6V 400mAh Ni-Cd battery Telephone base: 7.5V AC @ 350mA Charger: 7.5V AC @150mA Handset directory: 20 memory locations (including 9 speed dial entries); up to 24 digits
  • Vtech CS5121-2 | User Manual - Page 69
    About cordless telephones 60 Activate the answering system 33 Answer calls 12 Answering system 32 Answering system setup 34 B Base volume 35 Battery 3, 46 C Call intercept 41 Call log 26 Call log display screen messages 31 Call screening 41 Call waiting 13 Caller ID 25 Channel 12 Charger
  • Vtech CS5121-2 | User Manual - Page 70
    entry 16 Store a speed dial entry 21 T Technical specifications 64 Telephone base installation 2 Telephone base layout 7 Telephone settings 8 Temporary tone dialing 13 Transfer an external call 15 Troubleshooting 48 V Volume 9, 12, 35 W Wall mounting bracket installation 4 Warranty 60
  • Vtech CS5121-2 | User Manual - Page 71
    TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5 Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China. 91
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User’s manual
www.vtechphones.com
Models:
CS5121-2/CS5121-3
CS5122-3/CS5121-4