Vtech CS5121-2 User Manual - Page 59

Troubleshooting Problem Suggestion Caller ID entries do not match the numbers I need to dial. • Although the call log entries you receive have 10 digits, (the area code plus the seven-digit number,) in some areas, you may need to dial only seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial or store from the call log. • While reviewing the call log, press # repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number. The announcement message is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. • Make sure there is no background noise (television, music, traffic, etc.) when recording. The answering system does not answer after the correct number of rings. • Make sure the answering system is on. When the answering system is on, the red light on the ANS ON/OFF key should be lit. • If toll saver is activated, the number of rings changes to two when there are new messages waiting (see page 34). • If the memory is full or if the answering system is off, the system will answer after ten rings. • In some cases, the answering system will be affected by the ringing system used by your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with the answering system. Appendix www.vtechphones.com 55