Vtech CS5121-2 User Manual - Page 56

Troubleshooting Problem I cannot dial out. Suggestion • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. • Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service in your area. See Dial mode on page 10 to set the dial type. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply). • Eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the handset before dialing, or dialing from another room in your home with less background noise. I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are still other calls, the problem is probably in the wiring or local service. Call your telephone service provider. • Press CHAN/REMOVE to switch to a clearer channel when on a call. I hear noise in the handset, and none of the keys or buttons work. • Make sure the telephone line cord is plugged in securely. • Remove and re-insert the battery. 52 www.vtechphones.com