Vtech CS5121-2 User Manual - Page 52

Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger(s) after use. • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. • Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack. • Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the handset and telephone base to synchronize. • Charge the battery in the handset for at least 16 hours. • Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery. • Disconnect the telephone base from the jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call your telephone service provider. LOW BATTERY is displayed on screen. • Place the handset in the telephone base or charger for recharging. • Remove and re-install the battery and use it normally until fully depleted, then recharge the handset on the telephone base or charger(s) for 16 hours. • If the above measures do not correct the problem, the battery may need to be replaced. 48 www.vtechphones.com