Vtech KidiZoom Camera User Manual - Page 14

Troubleshooting Picture is rolling or has bars or lines on TV Cannot save files The TV picture is black and white There is a picture on the TV, but no sound 1. Try to adjust the vertical or horizontal hold controls (if available) on your TV. 1. Check the memory status of both the internal Kidizoom Camera™ memory and the SD memory card (not included) if one is inserted into the camera. 2. Check your memory default setting (see procedure in the Memory Manager section above). If it is set to use an SD memory card (not included), check to make sure that the SD memory card is not write-protected. 1. Non-matching color system Make sure that the TV is set to the correct TV system (e.g. NTSC or Auto). 2. Cable connection problem Make sure that the video cable is firmly connected to the video input of the TV. 1. TV setting Raise the volume of the TV, and make sure it is not set to "Mute." 2. Cable connection problem Make sure that the white and/or red plug is firmly connected to the audio input of the TV. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Customer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The specific problem you are experiencing. • The actions you took right before the problem occurred. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S., or 1-877-352-8697 in Canada. 12