Vtech VT6897 User Manual - Page 50

protector into a different location° If this solves the problem, re-locate your phone or modem

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Troubleshooting Problem I get noise, static, or weak signal even when I'm near the telephone base. I hear other calls while using my phone. Suggestion • Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal radios to communicate. The radios may interfere with one another. You can improve the performance of your cordless phones and your router by: a. positioning your new phone as far away as possible from any other existing cordless telephone system that is already installed in your home to avoid the two systems interfering with each other. b. positioning your telephone base as far as possible from your router, computer or any other computer devices. c. selecting channels four through 10 for your router (refer to your router's user manual for more information). • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones. • Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while the microwave is running. Do not install this phone in the same outlet or near the microwave. • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector. • Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area. • If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.) • Disconnect your telephone base from the telephone jack, and plug in a regular telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. Additional information www.vtechphones.com 49

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www.vtechphones.com
49
Additional information
Problem
Suggestion
I get noise, static,
or weak signal even
when I’m near the
telephone base°
•
Other cordless phones and 802°±± wireless routers that are used for home computer networks
both use internal radios to communicate° The radios may interfere with one another° You can
improve the performance of your cordless phones and your router by:
a° positioning your new phone as far away as possible from any other existing cordless
telephone system that is already installed in your home to avoid the two systems interfering
with each other°
b° positioning your telephone base as far as possible from your router, computer or any other
computer devices°
c° selecting channels four through ±0 for your router (refer to your router’s user manual for
more information)°
• Other electronic products can cause interference with your cordless phone° Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones°
• Microwaves operate on the same frequency as your phone° It is normal to experience static
on your phone while the microwave is running° Do not install this phone in the same outlet or
near the microwave°
•
If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location° If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector°
•
Relocate your phone to a higher location° The phone will likely get better reception not installed
in a low area°
• If the other phones in your home are having the issue, the problem is in your wiring or local
service° Contact your local telephone company (charges may apply°)
I hear other calls while
using my phone°
• Disconnect your telephone base from the telephone jack, and plug in a regular telephone° If
you still hear other calls, the problem is probably in your wiring or local service° Call your local
telephone company°
Troubleshooting