Vtech VT6897 User Manual - Page 52

Troubleshooting Problem Suggestion My calls fade or cut in and out while I'm using my handset. The charge light is off. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones • Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while the microwave is running. Do not install this phone in the same outlet or near the microwave. • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector. • Relocate your phone to a higher location. The phone will get better reception not installed in a low area. • If the other phones in your home are having the issue, the problem is in your wiring or local service. • Clean the handset and telephone base charging contact each month using a pencil eraser or cloth. • Make sure the power and line cords are plugged in correctly and firmly. • Reset the telephone base. Unplug the unit's electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and telephone base to reset. • Your phone might be malfunctioning. Please refer to the Warranty section of this user's manual for further instruction. Additional information www.vtechphones.com 51