Western Digital My Book Live Duo User Manual - Page 136
Setup or WD SmartWare is unable to detect a My Book Live Duo., I am unable to play music
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MY BOOK LIVE DUO USER MANUAL Setup or WD SmartWare is unable to detect a My Book Live Duo. If Setup or WD SmartWare is unable to detect a My Book Live Duo device, then certain network protocols may be blocked on the network or the computer. In those cases, the My Book Live Duo device is available through a direct IP or network name connection. For example, you can open the My Book Live Duo dashboard using http:/// or http://mybookliveduo/. If the computer is on a wireless network, connect using an a Ethernet cable and try again. Temporarily disable any computer firewalls or security software and retry. Check your local router for any firewalls or security software. If present, please check your router documentation on temporarily disabling the software or configuring the software to allow UPnP or UDP traffic. Important: Disabling your firewalls or security software may leave you vulnerable to security threats on your computer. Remember to restore your firewall/security settings after you perform the above steps. I am unable to play music, videos and/or view pictures through my digital media adapter. There are many kinds of file formats for pictures, videos and music, your particular digital media adapter may not support a format to play or display it. Depending on the digital media adapter device that you have (for example, Xbox 360 or PlayStation 3), you may need to update your device to support the media format that you want to play. Refer to your digital media adapter's user manual for further information. Make sure the share containing your media content is enabled to serve that type of media. See "Creating a New Share" on page 82. I am having trouble safely shutting down the My Book Live Duo? If you are unable to shut down the drive using the My Book Live Duo dashboard or the WD Quick View icon, check the LED on the front of the drive to make sure it is not blinking. Blinking indicates that the unit is processing information (for example, backing up or transferring files). If the LED is blinking green, data is being read from or written to the drive. Follow these steps: 1. If possible, wait for the LED to stop blinking. 2. Double-check every computer on the network to ensure no files are open or transfers are in progress. 3. Disconnect the Ethernet cable. 4. Wait 60 seconds. 5. Unplug the power cable. TROUBLESHOOTING - 130