Western Digital My Cloud Home User Manual - Page 30

FAQ 9 FAQ All WD Knowledge Base references listed below can be viewed at: support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search field. You can also Click on the Answer ID listed below for a direct link. Power Adapter Compatibility Use the charts below (Table 8.1 and 8.2) to determine the power requirement and compatible power adapter for your My Cloud Home or My Cloud Home Duo device. The Regulatory Number (R/N) located on the product's barcode label can be used as a reference. Table 8.1 My Cloud Home R/N Power Adapter Specification Up to 6 TB G1C 12VDC 1.5A - 18 watt For 8 TB and higher G7C 12VDC 3A - 36 watt Table 8.2 My Cloud Home Duo Up to 12 TB For 16 TB and higher R/N G2C G6C Power Adapter Specification 12VDC 3A - 36 watt 12VDC 4A - 48 watt Note: It is important that these devices use a 12VDC power adapter (using more or less voltage (VDC) will damage the device), and are provided the minimum amperes (A) noted above. If the hard disk drives in the unit are upgraded in capacity, the power adapter must meet the new requirement as noted on the charts above. How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product Answer ID 8 | This answer explains how to create an RMA (Return Merchandise Authorization) to replace a defective product with Western Digital, or obtain a power supply or interface cable for a WD product. My Cloud Home / My Cloud Home Duo 25 User Manual