Western Digital WDBAAG0010HCH-NESN MAC User Guide - Page 62

MY BOOK FOR MAC USER MANUAL 19 Troubleshooting If you have problems installing or using your My Book drive, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search the knowledge base for more help. This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions Installing, Partitioning, and Formatting the Drive How to Answer ID „ Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OSX 3865 „ Reformat from Mac GPT to Windows XP NTFS 3645 „ Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 „ Obtain and reinstall the original software included with this product 1425 „ Format a WD hard drive in FAT32 (for use in both Windows and MAC OSX) 291 *The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/product/download. Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third-party software. For further details, see: • Answer ID 291 at http://support.wdc.com • Article IDs 314463 and 184006 at support.microsoft.com • The appropriate third-party software documentation or support organization Frequently Asked Questions Q: How do I determine whether or not my system supports USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 2.0 controller is built into the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information. Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub? A: USB 2.0 is backward compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps. TROUBLESHOOTING - 57