Western Digital WDBABV5000ABK User Manual - Page 53

Common Error Messages, Installing, Partitioning, and Formatting the Drive, How to, Answer ID

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Common Error Messages WD ELEMENTS PLAY MULTIMEDIA DRIVE USER MANUAL If this message appears HOME No storage present. Unrecognized storage. Question XX: WD USB HDD Trouble Shooting CONTENT PLAYBACK The video is out of supported resolution. Unable to play the selected file. Please recreate the file by using media editing software. Perform this action Attach the USB device that contains your media files. The USB device model is not supported. Use another USB device. This indicates a system diagnostic failure. Contact WD Technical Support for assistance. WD TV multimedia drive only decodes in standard definition resolution of up to 576. 1. Resample the video to the supported resolution. See "Supported Media File Formats" on page 52. 1. Eject and disconnect the USB device from the multimedia drive. 2. Connect the USB device to your computer and make sure the file format is correct. You can use media editing software to recreate the file in a compatible format. 3. Attach the USB device to the multimedia drive again. Installing, Partitioning, and Formatting the Drive How to „ Install, partition, and format the drive in Windows XP and Vista „ Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+ „ Reformat from Mac GPT to Windows XP NTFS „ Reformat the drive from Mac GPT to Windows Vista NTFS format „ Format the drive to the FAT32 file system* „ Use the drive on a Mac and a PC simultaneously Answer ID 3865 3865 3645 3647 1364 291 *The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows; however, Windows users can overcome these file size limitations by formatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at http://support.wdc.com and article IDs 314463 and 184006 at http://support.microsoft.com for further details. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/download. SYSTEM MAINTENANCE - 49

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WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
SYSTEM MAINTENANCE
– 49
Common Error Messages
Installing, Partitioning, and Formatting the Drive
*
The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows; however, Windows users can overcome these file size limitations by
formatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at
and article IDs 314463 and 184006 at
for
further details. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download
the External USB/FireWire FAT32 Formatting Utility from
.
If this message appears
Perform this action
HOME
No storage present.
Attach the USB device that contains your media files.
Unrecognized storage.
The USB device model is not supported. Use another
USB device.
Question XX: WD USB HDD
Trouble Shooting
This indicates a system diagnostic failure. Contact WD
Technical Support for assistance.
CONTENT PLAYBACK
The video is out of supported
resolution.
WD TV multimedia drive only decodes in standard
definition resolution of up to 576.
1.
Resample the video to the supported resolution.
See “Supported Media File Formats” on page 52.
Unable to play the selected file. Please
recreate the file by using media editing
software.
1.
Eject and disconnect the USB device from the
multimedia drive.
2.
Connect the USB device to your computer and
make sure the file format is correct.
You can use media editing software to recreate the
file in a compatible format.
3.
Attach the USB device to the multimedia drive
again.
How to
Answer ID
Install, partition, and format the drive in Windows XP and Vista
3865
Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+
3865
Reformat from Mac GPT to Windows XP NTFS
3645
Reformat the drive from Mac GPT to Windows Vista NTFS format
3647
Format the drive to the FAT32 file system*
1364
Use the drive on a Mac and a PC simultaneously
291