Western Digital WDBABV5000ABK User Manual - Page 55

Outside the U.S., contact WD Technical Support in your - drivers

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WD ELEMENTS PLAY MULTIMEDIA DRIVE USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0 adapter card or a system that does not support USB 2.0. If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation procedures and more information. Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect performance. Q: Why does the multimedia drive not power up? A: Be sure the drive is plugged in to a power source. A special cable may be needed for computers with limited bus power. For more information in the U.S., visit our website at http://store.westerndigital.com. Outside the U.S., contact WD Technical Support in your region. Q: Why is the multimedia drive not recognized under My Computer or on the computer desktop? A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures. SYSTEM MAINTENANCE - 51

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WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
SYSTEM MAINTENANCE
– 51
Q:
Why is the data transfer rate slow?
A:
Your system may be operating at USB 1.1 speeds due to an incorrect driver installation
of the USB 2.0 adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Note:
If an additional external drive is connected to the WD product, USB bandwidth is shared and
may affect performance.
Q:
Why does the multimedia drive not power up?
A:
Be sure the drive is plugged in to a power source. A special cable may be needed for
computers with limited bus power. For more information in the U.S., visit our website at
. Outside the U.S., contact WD Technical Support in your
region.
Q:
Why is the multimedia drive not recognized under My Computer or on the computer
desktop?
A:
If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed
before connecting your WD USB 2.0 external storage product. The drive is not
recognized correctly unless USB 2.0 root hub and host controller drivers are installed.
Contact the adapter card manufacturer for installation procedures.