Whirlpool JES9900BAS Use and Care Guide - Page 10

Troubleshooting - replacement parts

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TROUBLESHOOTING PROBLEM SOLUTION For most concerns, try these first. • Check if oven controls have been properly set. • Check to be sure plug is securely inserted into receptacle. • Check or re-set circuit breaker. Check or replace fuse. • Check power supply. Part or all of appliance does not work. • Check if surface and/or oven controls have been properly set. See pgs. 11, 12 & 17. • Check if oven door is unlocked after self-clean cycle. See pg. 5. • Check if oven is set for a delayed cook or clean program. See pgs. 17 & 5. • Check if Control Lock is activated. See pg. 16. • Check if control is in Sabbath Mode. See pg. 29. Clock, indicator words, and/or lights operate but oven does not heat. • Oven may be set for a Cook & Hold or delay function. • Control Lock may have been set. See pg. 16. Baking results are not as expected or differ from previous oven. • Make sure the oven vent has not been blocked. See pg. 21 for location. • Check to make sure range is level. • Temperatures often vary between a new oven and an old one. As ovens age, the oven temperature often "drifts" and may become hotter or cooler. See pg. 29 for instructions on adjusting the oven temperature. Important: It is not recommended to adjust the temperature if only one or two recipes are in question. Food is not broiling properly or smokes excessively. • Check oven rack positions. Food may be too close to element. • Broil element was not preheated. • Aluminum foil was incorrectly used. Never line the broiler insert with foil. • Oven door was closed during broiling. Leave the door open to the first stop position (about 4 inches). • Trim excess fat from meat before broiling. • A soiled broiler pan was used. • Voltage in house may be low. Oven will not self-clean. • Check to make sure the cycle is not set for a delayed start. See pg. 5. • Check if door is closed. • Check if control is in Sabbath Mode. See pg. 29. • Oven may be over 400° F. Oven temperature must be below 400° F to program a clean cycle. Oven did not clean properly. • Longer cleaning time may be needed. • Excessive spillovers, especially sugary and/or acidic foods, were not removed prior to the self-clean cycle. Oven door will not unlock after self-clean cycle. • Oven interior is still hot. Allow about one hour for the oven to cool after the completion of a self-clean cycle. The door can be opened when the LOCK indicator word is not displayed. • The control and door may be locked. See pg. 16. There are no beeps and no display. • Oven may be in Sabbath Mode. See pg. 29. 9

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9
T
ROUBLESHOOTING
For most concerns, try these first.
•
Check if oven controls have been properly set.
•
Check to be sure plug is securely inserted into receptacle.
•
Check or re-set circuit breaker.
Check or replace fuse.
•
Check power supply.
Part or all of appliance does not
•
Check if surface and/or oven controls have been properly set. See pgs. 11, 12 & 17.
work.
•
Check if oven door is unlocked after self-clean cycle.
See pg. 5.
•
Check if oven is set for a delayed cook or clean program. See pgs. 17 & 5.
•
Check if Control Lock is activated. See pg. 16.
•
Check if control is in Sabbath Mode. See pg. 29.
Clock, indicator words, and/or
•
Oven may be set for a Cook & Hold or delay function.
lights operate but oven does
•
Control Lock may have been set. See pg. 16.
not heat.
Baking results are not as
•
Make sure the oven vent has not been blocked.
See pg. 21 for location.
expected or differ from
•
Check to make sure range is level.
previous oven.
•
Temperatures often vary between a new oven and an old one. As ovens age, the oven
temperature often “drifts” and may become hotter or cooler.
See pg. 29 for
instructions on adjusting the oven temperature.
Important:
It is not recommended
to adjust the temperature if only one or two recipes are in question.
Food is not broiling properly or
•
Check oven rack positions. Food may be too close to element.
smokes excessively.
•
Broil element was not preheated.
•
Aluminum foil was incorrectly used.
Never
line the broiler insert with foil.
•
Oven door was closed during broiling.
Leave the door open to the first stop position
(about 4 inches).
•
Trim excess fat from meat
before
broiling.
•
A soiled broiler pan was used.
•
Voltage in house may be low.
Oven will not self-clean.
•
Check to make sure the cycle is not set for a delayed start. See pg. 5.
•
Check if door is closed.
•
Check if control is in Sabbath Mode. See pg. 29.
•
Oven may be over 400
°
F. Oven temperature must be below 400
°
F to program a
clean cycle.
Oven did not clean properly.
•
Longer cleaning time may be needed.
•
Excessive spillovers, especially sugary and/or acidic foods, were not removed prior
to the self-clean cycle.
Oven door will not unlock after
•
Oven interior is still hot.
Allow about one hour for the oven to cool after the
self-clean cycle.
completion of a self-clean cycle. The door can be opened when the LOCK indicator
word is not displayed.
•
The control and door may be locked. See pg. 16.
There are no beeps and
•
Oven may be in Sabbath Mode. See pg. 29.
no display.
PROBLEM
SOLUTION