Whirlpool WFW72HEDW Use & Care Guide - Page 17

Troubleshooting First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Vibration, rocking, or "walking" Feet may not be in contact with the floor and locked. Washer may not be level. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in Installation Instructions. Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Item or load not suitable for selected cycle. See "Cycle Guide" and "Using Your Washer." The shipping bolts are still in the back of the washer. See "Remove transport bolts from washer" in the Installation Instructions. Noises Clicking or metallic noises Door locking or unlocking. Objects caught in washer drain system. Gurgling or humming Washer may be draining water. The door will lock unlock and lock again. You will hear 3 clicks after touching and holding START. This is normal. Empty pockets before washing. Loose items such as coins could fall between washer drum and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel drum. The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. This is normal at certain stages of the cycle. Rolling or sloshing and occasional clicking (on slow-speed spin) Steel balls in the balancing system are balancing the load. This is normal at certain stages of the cycle. Water Leaks Check the following for proper installation Water or suds leaking from door or rear of cabinet Fill hoses not attached tightly. Fill hose washers. Drain hose connection. Check household plumbing for leaks or clogged sink or drain. Not using HE detergent or using too much HE detergent. Residue on door glass. Door opened during "Add Garment." Tighten fill-hose connection. Properly seat all four fill-hose flat washers. Check that the drain hose is properly secured to drainpipe or laundry tub. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Only use HE detergent. Suds from regular detergents can cause leaking from the door or rear of cabinet. Always measure detergent and follow manufacturer's directions based on your load requirements. Periodically clean the underside of the glass window to avoid potential leaks. Water can drip off the inside of the door when the door is opened after the start of a cycle. Washer not performing as expected Load not completely covered in water Water level not visible on door or does not cover clothes. This is normal for an HE front load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning. 17