Whirlpool WFW72HEDW Use & Care Guide - Page 19

Troubleshooting First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Washer won't run or fill, Not using HE detergent or using too washer stops working much HE detergent. (cont.) Washer not draining/ spinning, loads are still wet Door not opened between cycles. Drain hose extends into standpipe farther than 41⁄2" (114 mm). The drain hose is clogged, or the end of the drain hose more than 96" (2.4 m) above the floor. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent, following manufacturer's directions based on your load requirements. To remove suds, cancel cycle. Select DRAIN & SPIN with Extra Rinse. Touch and hold START. Do not add more detergent. After 3 wash cycles in a row are completed, the door must be opened and then closed before a new cycle can begin. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. See "Installation Requirements" in Installation Instructions. The drain hose fits too tightly in the standpipe, or is it taped to the standpipe. Using cycles with a slower spin speed. Washer not loaded as recommended. The load may be out of balance. Not using HE detergent or using too much HE detergent. Small items may have been caught in the pump or stuck between the washer drum and the outer tub. The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Secure the Drain Hose" in Installation Instructions. Cycles with slower spin speeds remove less water than cycles with fast spin speeds. Use the recommended cycle/speed spin for your garment. A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal. See "Cycle Guide" for load size recommendation for each cycle. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Use only HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Always measure and follow manufacturer's directions for your load. To remove extra suds, select DRAIN & SPIN with Extra Rinse. Do not add detergent. Check the drum for any items sticking through the drum holes. Empty pockets and use garment bags when washing small items. Door locked at end of wash cycle Door will not unlock Incorrect or wrong wash or rinse temperatures Water remaining in washer after cycle. TumbleFresh™ option is on. Door locks when cycle has started. Check for proper water supply. Washing many loads. Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. While this option is on, the load is tumbled periodically for up to 6 hours. The door remains locked during this time. To unlock the door, cancel the option by touching POWER. If the "Add Garment" light is lit, touch START once. The door will unlock. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Your hot water tank may not have enough hot water to keep up with the number of hot or warm washes. This is normal. 19