Xerox 5400DT User Guide - Page 71

Symptom: Light or faint prints, Symptom: Blank prints, Possible causes and solutions

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Troubleshooting Symptom: Light or faint prints The overall image is lighter than normal. Possible causes and solutions:  The paper stock may be damp. Replace the paper stock.  If you are using Draft Mode, turn off Draft Mode.  The toner level may be low. If the Laser Print Cartridge is low on toner, replace it. 3925-59 Symptom: Blank prints The entire printed page is blank with no visible print. Possible causes and solutions:  If you just installed a new Laser Print Cartridge, the yellow sealing tape may still be in place. Remove the tape.  Multiple sheets may have been fed from the paper tray at the same time. Remove the paper from the paper tray and fan it. Also, ensure that the paper is correctly loaded in the tray.  Printable data may not have been received from the computer. To test this, print a Configuration Sheet, as described on the previous page. If the Configuration Sheet is normal, check the 3925-60 Interface cable between the computer and printer, the printer set up, and application software. If the configuration Sheet is blank, contact your Customer Support Center.  The Laser Print Cartridge may be defective or low on toner. Replace the Laser Print Cartridge. User Guide 55

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User Guide
55
Troubleshooting
Symptom: Light or faint prints
The overall image is lighter than normal.
Symptom: Blank prints
The entire printed page is blank with no visible print.
Possible causes and solutions:
The paper stock may be damp. Replace the
paper stock.
If you are using Draft Mode, turn off
Draft
Mode.
The toner level may be low. If the Laser Print
Cartridge is low on toner, replace it.
Possible causes and solutions:
If you just installed a new Laser Print Cartridge,
the yellow sealing tape may still be in place.
Remove the tape.
Multiple sheets may have been fed from the
paper tray at the same time. Remove the paper
from the paper tray and fan it. Also, ensure that
the paper is correctly loaded in the tray.
Printable data may not have been received from
the computer. To test this, print a Configuration
Sheet, as described on the previous page. If the
Configuration Sheet is normal, check the
Interface cable between the computer and
printer, the printer set up, and application
software. If the configuration Sheet is blank,
contact your Customer Support Center.
The Laser Print Cartridge may be defective or
low on toner. Replace the Laser Print Cartridge.
3925-59
3925-60