Xerox 6400S Setup Guide - Page 5

Scan to E-mail Setup Scan to E-mail Troubleshooting For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the following troubleshooting table. Symptom SMTP error at multifunction machine Possible Cause Incorrect Mail Server or Host Name Incorrect settings in Microsoft Outlook Express Incorrect multifunction machine E-mail address entered ISP requires SMTP authentication to their mail server ISP does not allow mail on the standard port number 25 ISP requires login to the Email account via Microsoft Outlook Express before allowing mail to be sent Resolution/Validation Validate that the correct ISP mail server name has been entered in the SMTP Host Name field. Verify that you can access the ISP mail server from within Microsoft Outlook Express and that all settings are correct. Verify that the machine is using the correct E-mail address in the From: field. The E-mail address must match what the ISP's mail server is expecting. Check with your ISP to determine if this is a requirement. If so, enable SMTP authentication for the multifunction machine via CentreWare Internet Services. Check with your ISP to determine if this is the problem. Ask if they can accept mail on another port number. If so, change the SMTP port number for the multifunction machine via CentreWare Internet Services. Check with your ISP to determine if this is a requirement. If so, login to the Microsoft Outlook Express account, and then try sending the E-mail. If this is successful, you can set Outlook Express to check E-mail every 5 or 10 minutes for the multifunction machine's E-mail account. 5