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Xerox M20I User Guide - Page 11

Customer Support - toner cartridge

UPC - 095205244205

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Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number: To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge. The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center:1-800-821-2797 Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769) Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-5

Section	Page
Cover	1
Contents	3
1 Welcome	7
Introduction	8
About This Guide	9
Related Information Sources	10
Customer Support	11
Safety	12
Safety Standards	14
Regulatory Information	15
Laser Safety	16
The Electricity at Work Regulations - UK ONLY	17
Regulations - Europe	20
Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive	20
Regulations - USA	21
Fax Send Header Requirements	21
Data Coupler Information	21
Regulations - Canada	23
Environmental Compliance	24
Energy Star®	24
2 Getting Started	25
Unpacking	26
Machine Overview	28
Models and Options	28
Component Location	29
Control Panel Overview	31
Installing Drum and Toner Cartridges	34
Making Connections	36
Powering On the Machine	38
Loading Paper	39
Help List	42
Machine Setup	43
Installing Software	47
Driver Installation	48
Workstation Setup	50
Test Print or Scan	52
3 Copy	53
Copying Procedure	54
Basic Copy Features	58
Feature Description	58
Special Copy Features	62
Feature Description	62
Using Interrupt	66
Compatible Features	69
4 Paper and Other Media	71
Loading Paper	72
Preparing Paper for Loading	72
Using the Paper Trays	72
Using the Bypass Tray	75
Setting the Paper Size	78
Media Specifications	79
Media Sizes and Types	79
Media Guidelines	80
5 E-mail	83
Sending an E-mail	84
Basic E-mail Features	89
Feature Description	89
Special E-mail Features	91
Feature Description	91
Using the Global Address Book	95
6 Fax	97
Faxing Procedure	98
Dialing Methods	102
Basic Fax Features	104
Feature Description	104
Special Fax Features	106
Feature Description	106
Mailbox	110
Storing Documents in a Mailbox	110
Printing Mailbox Contents	111
Deleting Mailbox Contents	112
Polling from a Mailbox	113
Sending to a Mailbox	114
Fax Setup Options	115
Changing the Fax Setup Options	115
Fax Setup Options	116
7 Print	121
Printing a Document	122
Printer Settings	123
Accessing Printer Settings	123
PCL Driver	125
Layout Tab	126
Paper Tab	127
Image Options Tab	128
Output Options Tab	129
Watermark Tab	130
About Tab	131
PostScript Driver	132
Layout Tab	133
Paper / Quality Tab	134
8 Scan	135
TWAIN Scanner Program	136
Scanning Procedure	137
9 Machine Administration	141
Machine Setup	142
Machine Setup Options	143
Reports	146
Reports Available	146
Printing Reports	147
ControlCentre	148
Installing ControlCentre	148
Running ControlCentre	148
Using ControlCentre	149
Department Codes	155
Creating Departments	155
Printing Department Data	156
Managing Departments	158
Changing the Master Code	160
Passcode Protection	162
Enable Passcode Protection	162
Change the Passcode	163
Clear Memory	164
Clearing the Memory	164
Maintenance Tools	165
Check the Serial Number	165
Notify Toner Low	167
New Drum	168
Clean Drum	169
Billing Counters	170
Enabling or Disabling Auxiliary Access	171
10 Maintenance	173
Cleaning	174
Cleaning the Document Glass and Constant Velocity Transport (CVT) Glass	174
Control Panel and LCD	175
Outside Areas of the Machine	175
Ordering Supplies	176
Customer Replaceable Units	177
Toner Cartridge	177
Drum Cartridge	180
Replacing the Drum Cartridge	180
11 Troubleshooting	183
General	184
Fault Clearance	185
Document Jams	185
Paper Jams	188
Paper Exit Area	189
2 Sided Jam	191
Bypass Tray Jam	191
Customer Support	192
LCD Error Messages	193
Problem and Solutions Charts	196
Copying Problems	196
Printing Problems	197
E-mail Problems	199
Faxing Problems Solution Chart	201
12 Specifications	203
Introduction	204
Printer Specifications	205
Fax Specifications	206
Scanner and Copier Specifications	207
General Specifications	208
Media Specifications	209