Xerox XDM1505D-WU User Manual - Page 78

Status Light Troubleshooting Codes, Normal Operation, Error Codes

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Maintenance Status Light Troubleshooting Codes The status light indicates the current state of the scanner. A blue status light indicates the normal state of the scanner. A red status light indicates that there is a hardware issue. Normal Operation • Blinking blue: indicates the scanner is waking up from power saving and preparing to scan. • Steady blue: indicates the scanner is ready to scan. Error Codes If your scanner experiences hardware problems, the status light will blink red, and the LED flashes an "E" and then the error code number. The LED blinks back and forth between "E" and the error code number (such as 5). The red light flashes the number of times as the error code (5 in this example). In all cases you should turn off your scanner and check your scanner setup. Open the scanner and make sure your input tray is fully seated in the scanner casing, make sure your ADF pad is securely snapped in place, verify the connections to the PC and wall. Error Code Problem Description Solution 0 The scanner is not Make sure the USB cable is plugged in. If the USB cable is plugged into communicating with the a hub or keyboard, try plugging it directly into the back of the computer. computer. Try a different USB port on the computer or a different USB cable. 4 or 5 The scanner lamp is either turned off or the lamp has not warmed up enough to initiate scanning. In the One Touch hardware properties turn the scanner lamp on. See page 57 for instructions. If the lamp is already on, turn the lamp off then on again. If the problem persists and your scanner's power is plugged into a surge protector or UPS battery backup, try plugging the scanner power directly into a wall outlet. 6 The scanner is open. Make sure the scanner lid is fully closed after performing maintenance on the scanner or removing a jammed page. 7 or 8 The paper input tray is not fully seated into the scanner casing. Open the scanner and take off the input tray. Place the input tray back into the scanner and press it back until it snaps into place. See page 5 for instructions to install the tray. 9 Paper jam Open the ADF cover and remove the jammed page. All An internal part in the Other scanner may have Codes malfunctioned. Re-boot your computer. If the problem persists, contact Xerox Technical Support. DocuMate 150 Scanner User's Guide 73

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DocuMate 150 Scanner User’s Guide
73
Maintenance
Status Light Troubleshooting Codes
The status light indicates the current state of the scanner. A blue status
light indicates the normal state of the scanner. A red status light indicates
that there is a hardware issue.
Normal Operation
•
Blinking blue:
indicates the scanner is waking up from power saving
and preparing to scan.
•
Steady blue:
indicates the scanner is ready to scan.
Error Codes
If your scanner experiences hardware problems, the status light will blink
red, and the LED flashes an “E” and then the error code number.
In all cases you should turn off your scanner and check your scanner
setup. Open the scanner and make sure your input tray is fully seated in
the scanner casing, make sure your ADF pad is securely snapped in
place, verify the connections to the PC and wall.
The LED blinks back and forth
between “E” and the error code
number (such as 5).
The red light flashes the
number of times as the error
code (5 in this example).
Error
Code
Problem Description
Solution
0
The scanner is not
communicating with the
computer.
Make sure the USB cable is plugged in. If the USB cable is plugged into
a hub or keyboard, try plugging it directly into the back of the computer.
Try a different USB port on the computer or a different USB cable.
4 or 5
The scanner lamp is
either turned off or the
lamp has not warmed up
enough to initiate
scanning.
In the One Touch hardware properties turn the scanner lamp on. See
page 57 for instructions. If the lamp is already on, turn the lamp off then
on again. If the problem persists and your scanner’s power is plugged
into a surge protector or UPS battery backup, try plugging the scanner
power directly into a wall outlet.
6
The scanner is open.
Make sure the scanner lid is fully closed after performing maintenance
on the scanner or removing a jammed page.
7 or 8
The paper input tray is
not fully seated into the
scanner casing.
Open the scanner and take off the input tray. Place the input tray back
into the scanner and press it back until it snaps into place. See page 5
for instructions to install the tray.
9
Paper jam
Open the ADF cover and remove the jammed page.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Re-boot your computer. If the problem persists, contact Xerox Technical
Support.