Zenith DVB312 Operating Guide - Page 28

ZENITH ELECTRONICS CORPORATION DVD PLAYER DVB312 LIMITED WARRANTY - USA Zenith will repair or replace your product, at Zenith's option, if it proves to be defective in material or workmanship under normal use, during the warranty period ("Warranty Period") listed below, effective from the date ("Date of Purchase") of original consumer purchase of the product. This warranty is good only to the original purchaser of the product and effective only when used in the United States, excluding U.S. Territories. WARRANTY PERIOD: HOW SERVICE IS HANDLED: LABOR: 90 DAYS from the Date of Purchase. Call 1-800-984-9349 for instructions on getting the defective unit repaired or replaced. PARTS: ONE YEAR from the Date of Purchase. Please retain dated sales receipt and your box to return the unit to Zenith for repair or replacement. Repaired or Replacement Unit is warranted for the remaining period of the original warranty. Both ways shipping charges will be borne by Zenith during the Warranty Period. After the Warranty Period, you pay in-bound shipping charges and Zenith pays return shipping charges. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. ZENITH WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING LOST REVENUES OR PROFITS, IN CONNECTION WITH THE PRODUCT. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY DOES NOT APPLY TO: 1. Damages or operating problems that result from shipping, installation, adjustment of user controls, calibration, maintenance or failure to maintain, or separate system components; and 2. Damages or operating problems that result from normal wear and tear, misuse, abuse, operation outside environmental specifications or contrary to the requirements or precautions in the Operating Guide, accident, lightning strikes or other natural causes, unauthorized modification or alteration, incorrect electrical current or voltage, software errors that do not disable functionality, operating software protocols adopted after the date of manufacture or for outside the U.S., institutional or commercial use, or other causes not arising out of defect in material or workmanship. 3. Therefore, the cost of repair or replacement of such defective product shall be borne by the consumer. CUSTOMER INTER-ACTIVE CENTER NUMBERS: For Warranty Service For Post Warranty Repair For Where-to buy, Product Assistance, or Customer Assistance Call 1-800-984-9349 (Monday~ Friday, 7 AM ~ 7 PM CT) Retain your dated sales receipt to prove the Date of Purchase as well as your box for shipping the unit to Zenith, for warranty service. Legible copy of your sales receipt must be submitted with the unit at the time the unit is returned for warranty service. For repair or replacement after the Warranty Period has expired, Call 1-800-984-9349 (Monday~ Friday, 7 AM ~ 7 PM CT) Call 1-877-9Zenith (1-877-993-6484) (Monday~ Friday, 7 AM ~ 8 PM CT and Saturday, 8 AM ~ 5 PM CT) and select appropriate option from the menu. Or visit our website at http://www.zenithservice.com FOR WARRANTY SERVICE: You must call 1-800-984-9349 (Monday~ Friday, 7 AM to 8 PM CT) and select appropriate option from the menu to confirm the product is defective and to obtain Return Authorization (RA). During the Warranty Period, Zenith will send you a return-shipping label. After you obtain RA for return, please box your unit with a copy of the sales receipt and enough packing material to ensure undamaged delivery of your product. When you receive the label, place it on the box and call the 800 # in the instruction for pick-up. When your unit is received, Zenith will repair or replace your unit in accordance with this Limited Warranty. ADVANCE SHIPMENT. If replacement unit is available and you want second day delivery, our service representative will ask for your credit card number. Zenith requires a reserved deposit by credit card as surety for such advance shipment. Your credit card will not be charged if you return the defective unit in 10 business days. For advance shipment, the return label will come with the replacement unit sent to you. Please follow boxing and shipping instructions above. ZENITH ELECTRONICS CORPORATION 2000 MILLBROOK DRIVE LINCOLNSHIRE, IL 60069 Zenith Part No. 206-3879 GS# 3835RS0055Z Printed in China Issue O