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Do not remove or install a hard disk while the NSA is turned on. The NSA - 2 bay network

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Chapter 20 Troubleshooting An HDD LED is off. The HDD LED is off when the NSA cannot detect a hard drive in the drive bay. Replace or install a hard drive. See Installing or replacing a hard disk. An HDD LED is red. Red means that the NSA detected an error on the hard drive (like a bad sector for example). The NSA automatically tries to recover a bad sector, but the LED stays red until the NSA restarts. Even if the hard drive still functions, it is recommended that you replace it since errors are a sign that the hard drive may fail soon. See Installing or replacing a hard disk. Installing or replacing a hard disk. Do not remove or install a hard disk while the NSA is turned on. The NSA must be turned off before you remove or install the hard disk. 1 Turn the NSA off, remove the front panel and make sure: • there is a SATA I or SATA II (3.0 Gbit/s) compatible hard disk installed. • the hard disk is installed correctly in the disk bay. Push the disk back into the NSA disk bay until the hard disk is fitted snugly inside the NSA (see the NSA Quick Start Guide and Section 8.2.1 on page 162). • the hard disk could be faulty. Try a different hard drive or test the original hard disk in a different NSA or computer. 2 If you had to replace the drive, turn on the NSA and go to the Storage screen. • If you have a RAID I volume click the Repair icon next to the new drive. • If you are using RAID 0 you will need to recreate the whole volume. All of your data is lost. • If you are using a single-disk JBOD volume, you need to create a new volume on the new drive. • If you are using a two-disk JBOD volume, you need to create a whole new volume on both drives. The LAN LED (by the LAN port) is off. • Make sure the Ethernet cable is connected properly to the NSA and connected to another (Ethernet) device. Make sure the other device is turned on. If it's connected directly to a computer, make sure that the computer network card is working (ping 127.0.0.1 on the computer). 344 Media Server User's Guide

Section	Page
Media Server	1
Contents Overview	3
Table of Contents	5
User’s Guide	15
Getting to Know Your NSA	17
1.1 Overview	17
1.1.1 Hard Disks for 2-Bay Models	18
1.1.2 Hard Disks for 1-Bay Models	18
1.1.3 COPY/SYNC Button	19
1.1.4 RESET Button	19
NAS Starter Utility for NSA221, NSA310, NSA320, and NSA325	21
2.1 Overview	21
2.2 Starting the NAS Starter Utility	21
2.3 NAS Seeker Screen	21
2.4 Main NAS Starter Utility Screen	23
2.5 Initialization Wizard	24
2.5.1 Default Configuration	24
2.5.2 Manual Configuration	25
2.5.3 Directory of the NAS	26
2.6 Import Files or Folders with zPilot	27
2.7 Network Drive	28
2.8 Manage the Device	29
2.9 Configure System Settings	29
NAS Starter Utility for NSA210	31
3.1 Overview	31
3.2 Starting the NAS Starter Utility	31
3.3 NAS Discovery Screen	32
3.4 Main NAS Starter Utility Screen	33
3.5 Initialization Wizard	34
3.5.1 Default Configuration	35
3.5.2 Manual Configuration	37
3.5.3 Directory of the NAS	42
3.6 Import Files or Folders with zPilot	43
3.7 Add a Network Drive to My Computer	44
3.8 Manage the Device	44
3.9 Configure Network Setting	45
Web Configurator Basics	47
4.1 Overview	47
4.2 Accessing the NSA Web Configurator	47
4.2.1 Access the NSA Via NAS Starter Utility	47
4.2.2 Web Browser Access	48
4.3 Login	49
4.4 Home Screens	50
4.4.1 Now Playing (Music)	53
4.4.2 Exif and Google Maps (Photos)	54
4.4.3 Slideshow and CoolIris (Photos)	54
4.4.4 Favorite	55
4.4.5 File Browser	56
4.4.6 Share and Folder Names	59
4.4.7 Application Zone	60
4.4.8 System Settings	61
4.5 Administration Screens	62
4.5.1 Global Administration Icons	63
4.5.2 Navigation Panel	63
4.5.3 Main Window	64
4.5.4 Status Messages	65
4.5.5 Common Screen Icons	65
4.5.6 Session Example (Windows)	66
Tutorials	67
5.1 Overview	67
5.2 Windows 7 Network	67
5.2.1 If the NSA Icon Does Not Display	69
5.2.2 NSA Icon Right-click Options	70
5.3 Windows 7 Network Map	71
5.4 Playing Media Files in Windows 7	74
5.5 Windows 7 Devices and Printers	74
5.5.1 Windows 7 Desktop Shortcut	76
5.6 Creating a Volume in a 2-Bay NSA	77
5.6.1 Creating a RAID 1 Volume	77
5.6.2 Migrate Button	78
5.6.3 Create an Internal Volume Button	78
5.7 Creating a Volume in a 1-Bay NSA	79
5.7.1 Creating a RAID 1 Volume	80
5.7.2 Migrate Button	80
5.7.3 Create a SATA Volume Button	81
5.7.4 Creating a PC Compatible Volume	83
5.8 Deleting a Volume	86
5.9 File Sharing Tutorials	87
5.9.1 Creating a User Account	87
5.9.2 Creating a Share	89
5.9.3 Creating a Group	91
5.9.4 Accessing a Share From Windows Explorer	92
5.9.5 Accessing a Share Using FTP	94
5.9.6 Accessing a Share Through the Web Configurator	95
5.10 Download Service Tutorial	96
5.10.1 Copying/Pasting a Download Link	96
5.10.2 Installing the Link Capture Browser Plugin	99
5.10.3 Using the Link Capture Browser Plugin	104
5.10.4 Configuring the Download Service Preferences	106
5.10.5 Using Download Service Notification	108
5.11 Broadcatching Tutorial	111
5.12 Printer Server Tutorial	115
5.13 Copy and Flickr Auto Upload Tutorial	117
5.14 FTP Uploadr Tutorial	118
5.15 Web Configurator’s Security Sessions	121
5.15.1 Customizing the NSA’s Certificate	122
5.15.2 Downloading and Installing Customized Certificate	123
5.15.3 Turn on the NSA’s Web Security	127
5.16 Using FTPES to Connect to the NSA	134
5.17 Using a Mac to Access the NSA	135
5.17.1 Finder	136
5.17.2 Go Menu	137
5.18 How to Use the BackupPlanner	138
5.18.1 Creating an Archive Backup	138
5.18.2 Creating a Synchronization Backup	141
5.18.3 Restoring Archived Files by Backup Job	144
5.18.4 Restoring by Backup Files	147
Technical Reference	151
Status Screen	153
6.1 Overview	153
6.2 The Status Screen	153
System Setting	157
7.1 Overview	157
7.2 What You Can Do	157
7.3 What You Need to Know	157
7.4 The Server Name Screen	158
7.5 The Date/Time Screen	158
Storage	161
8.1 Overview	161
8.1.1 What You Need to Know About Storage	161
8.2 The Storage Screen	162
8.2.1 Disk Replacement Restrictions	162
8.2.2 Storage Screen	163
8.2.3 Volume Status	164
8.3 Creating an Internal (SATA) Volume	165
8.4 Editing a Volume	167
8.4.1 Scanning a Volume	168
8.5 Creating an External (USB) Volume	168
8.5.1 External Disks	169
8.6 Storage Technical Reference	170
8.6.1 Volumes and RAID	170
8.6.2 Choosing a Storage Method for a Volume	170
8.6.3 Storage Methods	171
Network	175
9.1 Overview	175
9.2 What You Can Do	175
9.3 What You Need to Know	175
9.4 The TCP/IP Screen	176
9.5 UPnP Port Mapping Screen	178
9.5.1 UPnP and the NSA’s IP Address	179
9.5.2 UPnP and Security	180
9.5.3 The NSA’s Services and UPnP	180
9.5.4 Configuring UPnP Port Mapping	181
9.6 The PPPoE Screen	182
Applications	185
10.1 Overview	185
10.2 What You Can Do	185
10.3 What You Need to Know	185
10.4 FTP Server	188
10.5 The Media Server Screens	189
10.5.1 The Media Server Share Publish Screen	191
10.5.2 The Media Server ID3 Tag Decoding Screen	192
10.5.3 The Media Server iTunes Server Screen	193
10.5.4 The Media Server SqueezeCenter Screen	193
10.6 The Download Service Screen	194
10.6.1 Adding a Download Task	197
10.6.2 Configuring General Settings	199
10.6.3 Configuring the P2P Download Settings	201
10.6.4 Edit IP Filter	203
10.6.5 Selecting Files to Download	204
10.6.6 Displaying the Task Information	205
10.7 The Web Publishing Screen	206
10.8 The Broadcatching Screen	207
10.8.1 Adding a Broadcatching Channel	209
10.8.2 Editing a Broadcatching Channel	212
10.9 The Print Server Screen	213
10.9.1 Print Server Rename	214
10.10 The Copy/Sync Button Screen	215
10.11 Technical Reference	216
10.11.1 Sharing Media Files on Your Network	216
10.11.2 Download Service	217
10.11.3 Link Capture Browser Plugin	218
10.11.4 Download Service Notification	218
10.11.5 P2P Download Security	219
10.11.6 Web Publishing Example	221
10.11.7 Web Publishing	222
10.11.8 Channel Guides for Broadcatching	223
10.11.9 Printer Sharing	224
10.11.10 Copying Files	224
10.11.11 Synchronizing Files	225
Package Management	229
11.1 Overview	229
11.2 What You Can Do	229
11.3 What You Need to Know	229
11.4 Package Management Screen	230
11.4.1 Displaying the Package Information	232
11.5 eMule Screens	233
11.5.1 eMule Server Screen	233
11.5.2 Add Server	234
11.5.3 Edit Server	235
11.5.4 My Info	235
11.5.5 eMule Task Screen	236
11.5.6 Add Task	238
11.5.7 Preferences	240
11.5.8 Edit IP Filter	243
11.5.9 Share Browsing	243
11.5.10 Task Info	245
11.5.11 eMule Search Screen	246
11.6 DyDNS Screen	247
11.7 NFS Screen	248
11.7.1 Add/Edit NFS Share	250
11.7.2 NFS Session	251
11.8 SMART Screen	251
11.8.1 SMART Brief Summary	253
11.8.2 SMART Full Summary	254
11.9 Protect Screens	255
11.10 Backup Screens	255
11.10.1 Backup: Step 1	256
11.10.2 Backup: Step 2	258
11.10.3 Backup: Step 3	260
11.10.4 Backup: Step 4	261
11.10.5 Edit Job Screen	262
11.10.6 Edit Job: Step 1	263
11.10.7 Edit Job: Step 2	264
11.10.8 Restore Archive Screen	265
11.10.9 Restore Archive: Step 1	265
11.10.10 Restore Archive: Step 2	266
11.10.11 Restore Archive: Step 3	267
11.11 Restore Screen	267
11.11.1 Restore: Step 1	268
11.11.2 Restore: Step 2	269
11.11.3 Restore: Step 3	270
11.11.4 Restore: Step 4	271
11.12 Polkast Setup	271
11.13 Technical Reference	275
11.13.1 S.M.A.R.T Attributes	275
Auto Upload	279
12.1 Overview	279
12.2 What You Can Do	279
12.3 What You Need to Know	279
12.4 The Flickr/YouTube Screen	279
12.4.1 Configuring the Flickr Settings	280
12.4.2 Configuring the YouTube Settings	285
12.5 The FTP Uploadr Screen	288
12.5.1 Adding or Editing an FTP Server Entry	289
12.5.2 The FTP Uploadr Preferences Screen	290
Dropbox	293
13.1 Overview	293
13.2 Dropbox Screen	293
13.3 How to Use Dropbox with the NSA	295
Using Time Machine with the NSA	297
14.1 Overview	297
14.2 Time Machine Screen	297
14.3 Using Time Machine	297
Users	301
15.1 Overview	301
15.2 What You Can Do	301
15.3 The Users Screen	301
15.3.1 User Icons	303
15.3.2 Adding or Editing an Account	303
15.3.3 Usernames	305
15.4 Displaying User Info	305
Groups	307
16.1 Overview	307
16.2 What You Can Do	307
16.3 The Groups Screen	307
16.3.1 Adding or Editing a Group	308
16.3.2 Group Names	309
Shares	311
17.1 Overview	311
17.2 What You Can Do	311
17.3 The Shares Screen	311
17.3.1 Adding or Editing Share	313
17.3.2 Configuring Advanced Share Access	314
17.3.3 Public and ANONYMOUS Share Access Rights	315
17.4 The Recycle Bin Configuration Screen	315
17.4.1 Recycle Bins	315
17.4.2 Configuring Recycle Bins	316
17.5 The Share Browser Screen	316
17.5.1 Moving or Copying Files	318
Maintenance Screens	319
18.1 Overview	319
18.2 What You Can Do	319
18.3 The Power Screen	319
18.3.1 Notes on NSA-310	319
18.3.2 Editing the Power Control Schedule Screen	322
18.4 The Log Screen	323
18.4.1 Report Config Screen	324
18.4.2 Email Setting	325
18.4.3 Report Setting	326
18.4.4 Syslog Server Setting	326
18.5 The Configuration Screen	327
18.6 SSL Certification	328
18.6.1 Modifying or Creating a Certificate	329
18.7 The Firmware Upgrade Screen	330
18.8 The Shutdown Screen	331
18.9 Technical Reference	332
18.9.1 Log Classes	332
18.9.2 Log Severity Levels	333
18.9.3 Log Messages	333
Protecting Your Data	341
19.1 Overview	341
19.2 Protection Methods	341
19.3 Configuration File Backup and Restoration	341
Troubleshooting	343
20.1 Troubleshooting Overview	343
20.2 Power, Hardware, Connections, and LEDs	343
20.3 NAS Starter Utility	345
20.4 NSA Login and Access	346
20.4.1 Enabling Scripting of Safe ActiveX Controls	348
20.5 I Cannot Access The NSA	350
20.6 Users Cannot Access the NSA	350
20.7 External USB Drives	352
20.8 Firmware	352
20.9 File Transfer	352
20.10 Networking	353
20.11 Some Features’ Screens Do Not Display	353
20.12 Media Server Functions	354
20.13 Download Service and Broadcatching Functions	356
20.14 Web Publishing	357
20.15 Auto Upload	358
20.16 Package Management	358
20.17 Backups	359
Product Specifications	361
21.1 LEDs	361
21.2 Supported Media Server Content Formats	362
21.3 Supported iTunes Server Content Formats	363
Setting Up Your Computer’s IP Address	365
Pop-up Windows, JavaScripts and Java Permissions	393
Common Services	403
Importing Certificates	407
Open Source Licences	433
Legal Information	565

Match case Limit results 1 per page

Chapter 20 Troubleshooting

Media Server User’s Guide

344

HDD

LED is off.

The

HDD

LED is off when the NSA cannot detect a hard drive in the drive bay. Replace or install a

hard drive. See

Installing or replacing a hard disk.

HDD

LED is red.

Red means that the NSA detected an error on the hard drive (like a bad sector for example). The

NSA automatically tries to recover a bad sector, but the LED stays red until the NSA restarts. Even

if the hard drive still functions, it is recommended that you replace it since errors are a sign that the

hard drive may fail soon. See

Installing or replacing a hard disk.

Do not remove or install a hard disk while the NSA is turned on. The NSA

must be turned off before you remove or install the hard disk.

Turn the NSA off, remove the front panel and make sure:

•

there is a SATA I or SATA II (3.0 Gbit/s) compatible hard disk installed.

•

the hard disk is installed correctly in the disk bay. Push the disk back into the NSA disk bay

until the hard disk is fitted snugly inside the NSA (see the NSA Quick Start Guide and

Section

8.2.1 on page 162

•

the hard disk could be faulty. Try a different hard drive or test the original hard disk in a

different NSA or computer.

If you had to replace the drive, turn on the NSA and go to the

Storage

screen.

•

If you have a RAID I volume click the

Repair

icon next to the new drive.

•

If you are using RAID 0 you will need to recreate the whole volume. All of your data is lost.

•

If you are using a single-disk JBOD volume, you need to create a new volume on the new

drive.

•

If you are using a two-disk JBOD volume, you need to create a whole new volume on both

drives.

The LAN LED (by the

LAN

port) is off.

•

Make sure the Ethernet cable is connected properly to the NSA and connected to another

(Ethernet) device. Make sure the other device is turned on. If it’s connected directly to a

computer, make sure that the computer network card is working (ping 127.0.0.1 on the

computer).