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Internet Access

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Chapter 14 Troubleshooting 14.3 Internet Access I cannot access the Internet. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 2 Try to connect directly to the gateway. If you can access the Internet, check that the WAP6804 has connected to the gateway by checking the Status screen. See Section 4.5 on page 26. 3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the WAP6804. 4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 5 If the problem continues, contact the network administrator or vendor. I cannot access the Internet anymore. I had access to the Internet (with the WAP6804), but my Internet connection is not available anymore. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.3 on page 11. 2 Reboot the WAP6804. 3 Try to connect directly to the gateway. If you can access the Internet, check that the WAP6804 has connected to the gateway by checking the Status screen. See Section 4.5 on page 26. 4 If the problem continues, contact the network administrator or vendor. The Internet connection is slow or intermittent. 1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.3 on page 11. If the WAP6804 is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. 2 Check the signal strength. If the signal strength is low, try moving the WAP6804 closer to the AP if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on). 3 Reboot the WAP6804. 4 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. WAP6804 User's Guide 83

Section	Page
WAP6804	1
Document Conventions	3
Contents Overview	4
Table of Contents	5
User’s Guide	9
Introduction	10
1.1 Overview	10
1.2 Securing the WAP6804	10
1.3 Front Panel and LEDs	11
1.4 Rear Panel	12
1.5 The WPS Button	13
1.5.1 Using the WPS Button	14
1.6 The RESET Button	14
1.6.1 Using the RESET Button	14
The Web Configurator	15
2.1 Overview	15
2.2 Accessing the Web Configurator	15
2.3 Preparing your Computer to Access the Web Configurator	16
2.3.1 Static IP Configuration in Microsoft Windows	17
2.3.2 Static IP Configuration in MAC OS X	19
Modes	22
3.1 Overview	22
3.1.1 Web Configurator Modes	22
3.1.2 Device Operating Modes	22
3.1.3 Changing Operating Mode	23
Easy Mode	24
4.1 Overview	24
4.2 What You Can Do	25
4.3 Navigation Panel	25
4.4 Network Map	26
4.5 Status Screen in Easy Mode	26
Access Point Mode	28
5.1 Overview	28
5.1.1 What You Can Do	28
5.2 Setting your WAP6804 to AP Mode	28
5.2.1 Status Screen (AP Mode)	29
5.2.2 AP Navigation Panel	31
Repeater Mode	33
6.1 Overview	33
6.1.1 What You Can Do	33
6.2 Setting your WAP6804 to Repeater Mode	33
6.2.1 Status Screen (Repeater Mode)	34
6.2.2 Repeater Navigation Panel	37
Client Mode	39
7.1 Overview	39
7.1.1 What You Can Do	39
7.2 Setting your WAP6804 to Client Mode	39
7.2.1 Status Screen (Client Mode)	40
7.2.2 Client Navigation Panel	41
Tutorials	43
8.1 Overview	43
8.2 Connecting to the Internet from an Access Point	43
8.3 Connecting to the WAP6804’s Wireless Network Using WPS	43
8.3.1 Push Button Configuration (PBC)	44
8.3.2 PIN Configuration	45
8.4 Connecting the WAP6804 (in Repeater or Client Mode) to an AP	46
8.4.1 Selecting an AP from an Automatically Detected List	47
8.4.2 Selecting an AP by Manually Entering Security Information	47
Technical Reference	49
Monitor	50
9.1 Overview	50
9.2 What You Can Do	50
9.3 Log	50
9.4 Wireless Monitor	51
9.5 WDS Monitor	54
9.6 MBSS Monitor	55
9.7 Multicast Monitor	56
Network	57
10.1 Overview	57
10.2 What You Can Do	57
10.3 What You Need To Know	57
10.4 Networking Screen	58
Wireless LAN	60
11.1 Overview	60
11.2 What You Can Do	61
11.3 What You Should Know	61
11.3.1 Wireless Security Overview	61
11.3.2 MAC Address Filter	61
11.3.3 Encryption	62
11.3.4 WPS	62
11.3.5 WDS	62
11.4 Basic Wireless Network Screen	62
11.5 Advanced Wireless Network Screen	64
11.6 WPS Screen	65
11.7 MAC Filter	66
11.8 WDS Screen	67
11.9 MBSS Screen	68
AP Connection	69
12.1 Overview	69
12.2 What You Can Do	69
12.3 Basic/Station Screen	69
12.4 Advance AP Connection Screen	70
12.5 AP List Screen	71
12.6 WPS Screen	73
Maintenance	74
13.1 Overview	74
13.2 What You Can Do	74
13.3 Password Screen	74
13.4 Time Screen	75
13.5 Firmware Upgrade Screen	76
13.6 Telnet Screen	77
13.7 Restore Screen	78
13.7.1 Backup Configuration	78
13.7.2 Restore Configuration	79
13.7.3 Back to Factory Defaults	79
13.7.4 Restore but retain IP settings	79
13.8 Restart Screen	80
Troubleshooting	81
14.1 Power, Hardware Connections, and LEDs	81
14.2 WAP6804 Access and Login	82
14.3 Internet Access	83
14.4 Resetting the WAP6804 to Its Factory Defaults	84
14.5 Wireless Problems	84
Wireless LANs	85
Customer Support	98
Legal Information	104

Match case Limit results 1 per page

Chapter 14 Troubleshooting

WAP6804 User’s Guide

14.3

Internet Access

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide.

Try to connect directly to the gateway. If you can access the Internet, check that the WAP6804 has

connected to the gateway by checking the

Status

screen. See

Section 4.5 on page 26

If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are

the same as the settings in the WAP6804.

Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

If the problem continues, contact the network administrator or vendor.

I cannot access the Internet anymore. I had access to the Internet (with the WAP6804), but my

Internet connection is not available anymore.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide and

Section 1.3 on page 11

Reboot the WAP6804.

Try to connect directly to the gateway. If you can access the Internet, check that the WAP6804 has

connected to the gateway by checking the

Status

screen. See

Section 4.5 on page 26

If the problem continues, contact the network administrator or vendor.

The Internet connection is slow or intermittent.

There might be a lot of traffic on the network. Look at the LEDs, and check

Section 1.3 on page 11

. If the

WAP6804 is sending or receiving a lot of information, try closing some programs that use the Internet,

especially peer-to-peer applications.

Check the signal strength. If the signal strength is low, try moving the WAP6804 closer to the AP if

possible, and look around to see if there are any devices that might be interfering with the wireless

network (for example, microwaves, other wireless networks, and so on).

Reboot the WAP6804.

If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.